05-11-2023 08:05 PM
My eBay store lists the item description twice under each item for sale. I do not know why this is happening and how long it has been going on. Can someone help? Thanks in advance.
05-11-2023 08:07 PM
Can you post a screenshot and an item number? I don't see duplicated descriptions.
05-11-2023 08:11 PM
Does this help?
05-11-2023 08:15 PM
OK, so it's not the description. It's the listing titles in search view.
Checked 3 different browsers on a Mac and I'm not seeing the same thing. Which browser/OS are you using?
05-11-2023 08:16 PM
I've never seen that, it is Thursday "maintenance" night, the site gets extra glitchy at that time.
I checked a couple of other Sellers's store that is showing the same thing at the moment, should be temporary.
05-11-2023 08:17 PM
Windows 11 and Microsoft Edge
05-11-2023 08:18 PM
Also, eBay does site maintenance every Thurs night so sometimes things act weird or don't work, but are back to normal by morning. It's not supposed to start for another hour and a half, but 🤷 could be what's causing it.
05-11-2023 08:19 PM
I appreciate that. Ok, I will wait and see if it self-corrects. I will post if I find it gets corrected by morning.
Thank you!
05-11-2023 08:22 PM
@wastingtime101 wrote:OK, so it's not the description. It's the listing titles in search view.
Checked 3 different browsers on a Mac and I'm not seeing the same thing. Which browser/OS are you using?
It's only on the main Store page and in Gallery view. I see it in both FireFox and Chrome.
05-11-2023 08:24 PM
Yeah, that's what I was looking at - the store home page in gallery view. Not seeing the issue on a Mac.
Either way, I wouldn't worry about it unless the problem persists tomorrow. It's probably because they're updating the site so things act weird.
05-11-2023 08:25 PM
Yeah. Mine's doing the same thing. Weird.
05-12-2023 03:23 AM
I see the double image also..........on W10/firefox....also see it on my store and others.......
05-12-2023 02:09 PM
The duplicate listing titles persist today. I wonder how long it will remain like this.
Thanks everyone for your replies.
05-12-2023 02:26 PM
@theshopp_64 wrote:The duplicate listing titles persist today.
Hey devon@ebay elizabeth@ebay kyle@ebay
Is this issue already reported? It's affecting PC users with various browsers, screenshot in post 3 above. Store landing page in gallery view. I cannot reproduce it on a Mac.
Just to confirm @theshopp_64 , you have deleted your eBay cookies/cache to clear out any old, lingering data?
05-12-2023 02:49 PM
@wastingtime101 wrote:
@theshopp_64 wrote:
The duplicate listing titles persist today.
Hey devon@ebay elizabeth@ebay kyle@ebay
Is this issue already reported? It's affecting PC users with various browsers, screenshot in post 3 above. Store landing page in gallery view. I cannot reproduce it on a Mac.
Just to confirm @theshopp_64 , you have deleted your eBay cookies/cache to clear out any old, lingering data?
Hey @wastingtime101! I saw some sellers report this earlier and I went ahead and had this reported on my end. I have not seen a sitewide ticket become open on this yet but I will let you and others know once one becomes available to share. Also I will be sure to add OP's account to the report I have going on my end as an example.