03-28-2021 05:57 PM
03-28-2021 06:02 PM
I'm a bit at a loss as what I'm supposed to do this in situation. I know having negative feedback is not the end of the world, but I anticipate more of my buyers to do the same as the delays are pretty ridiculous, and I understand where they're coming from.
03-28-2021 08:28 PM
Hi, Did you sell the sneakers with the ID you are using here? Because I'm not seeing any negs or neutrals?
Also, did you upload the tracking when you sent the sneakers to the authenticator?
03-31-2021 05:42 AM
Ultimately, after several attempts of contacting eBay it was fairly removed. However, the situation with delays at the hub continues and I've had 3 INR cases opened, with more pending. The biggest negative of this is not being able to directly communicate with the buyers because of eBay disabling messages, and I'm not sure they're conveying to the buyers appropriately the situation about their orders being delayed weeks.
04-04-2021 07:14 AM
Yeah eBay reps don't seem to fully understand the program. I don't have negatives yet, but I'm sure they will be coming because I have some shoes that sold 3-4 weeks ago that haven't left the authenticator yet, even though they were authenticated 2 weeks ago!
04-05-2021 02:42 PM
So I sold some shoes and bought some shoes in the last couple weeks. The shoes I purchased are still at the authenticator but as a buyer and seller I received 2 emails from eBay about delays separately as a seller and buyer. So the people leaving you negative feedback are just not checking their emails and don’t realize it’s an actual eBay issue and nothing to do with the seller. I hope they speed up this process, otherwise StockX is just going to take back over
04-05-2021 02:49 PM
There's an answer from an Ebay blue on the disappearance/delays in the program........
you might ask her if there is any other help that can be given
04-06-2021 06:22 AM
Agreed, I’m not sure eBay is explaining to the buyer what is actually going on with the item and the buyer interprets the delay as the seller’s fault. The idea of blocking communication between buyer and seller in these cases seems intentionally deceptive.
04-06-2021 08:51 AM
The new authentication process is a joke. Takes 3-4 weeks to get shoes to buyer. Am currently dealing with same situation, item reached NY next day and havent received authentication update in 2.5 weeks. Also, had messages disabled due to authentication process which makes no sense.
04-06-2021 08:53 AM
Process is a joke. Dealing with same issues. Not glad but more comfort that others are acknowledging the same issues and frustrations with this new process.
04-06-2021 02:22 PM
I am having the same issues. I sold a pair and its been 2 weeks now. I bought a pair and they havent been authenticated yet. This is ridiculous on eBay's part. They can't compete with StockX.
04-06-2021 02:27 PM
Sounds to me like ebay jumped off the deep-end both feet first with no life preserver, all while not knowing how to swim.
Seems like they should not allow feedback either during this time if they're going to cut off communication between buyer & seller. What an absolute failure.
04-06-2021 04:29 PM
I'm a buyer having the same problem , and did same thing, yes I left a negative review, cause this is pissing me off, shouldn't take that long to recieve some **bleep** shoes, i been wating for 3 weeks.
04-06-2021 05:07 PM
Having the same issue as a buyer.. both my shoes have been at the authenticator for weeks now. One has a tracking the other one doesn’t. I ordered these shoes for someone’s bday and that’s been here and gone. Im completely disgusted.. Ebay has failed to make the appropriate business decisions in order to compete with competitors. I can’t see myself buying any shoes off eBay again.
04-07-2021 10:30 AM - edited 04-07-2021 10:31 AM
Definitely some issues with the program. A shoe hasn't arrived at their hub yet or they haven't checked it in and they refunded the buyer...even though they have a tracking number. No investigation...nothing. Items are taking too long to process.