Hi,
We went through search to see if we could find our exact issue but we could not.
We happened to be working on orders when an order came in so we immediately
printed the shipping label and packaged the order.
About a minute later the customer sent a cancellation request.
eBay sent us a notice that they had informed the customer that the order could not
be cancelled because we had already shipped it.
We don't mind cancelling the order and voiding the label but when we try to do so
eBay says it can not be cancelled.
Is there a way around that?
We suppose we could just refund the order but are afraid we would receive a late shipment defect
if we don't go ahead and ship it without a proper cancellation.
Any help will be appreciated.
Thanks.
