eBay is getting worst than ever....

[hdshn78]

Sold an item to USA (International buyer) , got delayed by Customs and "buyer" open a case saying that he didn't received the item (while it was on customs and could check the tracking info) and eBay closed the case on his favor.... item was delivered a few days later "delayed"....

"As sellers are responsible for ensuring the buyer receives their item within the estimated delivery date as described"

"It is a great thing that the item was marked delivered to the buyer and they already left positive feedback, as a next step, we suggest you contact them to confirm if they have received the item for you to ask for repayment or provide a means of return for them to ship the item back. "

eBay it's getting worst than ever... I wouldn't recommend it anymore... as a seller.

By the other hand it's a great tool to scam buyers.... if the package it's a bit delayed... FREE STUFF.

[mam98031]

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@farmalljr wrote:

To be honest, EIS doesn't solve a seller's problems. Buyers are still free to use freight forwarders. There is no way for a seller to truly ONLY sell to US buyers. 

With the freight forwarder, we have heard countless complaints how some do not get a received/delivered scan, then the buyer files an INR and the seller loses. 

There is no way for sellers here to fully avoid international sales, even if they check all the boxes and cross all the T's. 

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Since you don't sell anymore, there may be some specifics you aren't aware of respectfully.

When a seller ships to a Freight Forwarder, they are NOT shipping internationally, so there would be no reason for EIS to kick in.  And you are correct about avoiding international buyers all together.  

Shipping to an FF is has some protections covered in the MBG for sellers.  EIS is not intended to have anything to do with a FF.

With that said, for actually shipping internationally, the EIS program takes the vast majority of the risk OFF the seller.  It is a very good program.

[mam98031]

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@12345jamesstamps wrote:

True...more and more items are going freight forward and are not getting scanned as 'delivered' at the USA address hubs going to the other country. Are sellers in the USA covered? No.

And with the tariffs in play...items not going freight forward...many here state sellers are covered using 'EIS'.

We will see how 'EIS' will cover delays by the tariffs now...items sitting in the hubs...not lost...just not getting delivered in the time frame.

At some point, eBay can't just pay all these sellers off...but we will see I guess.

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Would you please expand on the highlighted statement above.  What are you referring to?

[steve_stuff]

OP is in Honduras - don't think there is a EIS Honduras program. 

[inhawaii]

Worse.

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[stainlessenginecovers]

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@sakic92710 wrote:

Not true.  I've had refunds given while the tracking clearly shows the item is in transit & tracking was provided in a very timely manner.  Refund was given on a Thursday - item arrived the following Monday.  eBay says (paraphrasing), "Tough luck - it's up to you to communicate with the buyer about getting your money back."  On top of that, the buyer left me negative feedback.  He got his item for free & I got ripped off.  The last 2 negatives I received were from buyers who got their items for free & I was defamed.  eBay does not care.

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That may be true for those outside the US selling/shipping to someone in the US. 

I've NEVER experienced that and as I said (and will stand by) the system is to work like this (and has for years)

Buyer opens INR

Seller inputs tracking

Buyer eventually gets item

Seller is covered and NO money is EVER taken for the 'return'. 

But again, this is for US to US. I can't comment on 'outside US' as I don't live there. 

[tobaccocardyahoo]

The issue with a lack of delivered scans with freight forwarders appears to be limited to Miami/Doral FL.

My number of orders which are destined to South America is miniscule compared to several years ago, so I do not see them as a big risk

I have never received an INR claim on a freight forwarder shipment.

[12345jamesstamps]

Items do not reach the buyers in the time frame...what will happen? Items end in a shipping hub....with a tariff situation or whatever.

Do sellers have not to worry about refunds because refunds come from eBay and not the seller with EIS when items are not delivered?

And I haven't had an International Sale since August 29th...very rare for me.

   Well, actually I did today...an order to Miami where the buyer is located in El Salvador and going 'freight forward".

I never had a sale of a buyer from El Salvador...so if there is tracking but it doesn't get a scan 'delivered' in Miami and it is EIS who is covered? 

Per eBay stated to me in the past...if it doesn't have a scan as stating 'delivered' at the USA address it is not considered delivered. 

So, if it is EIS going freight forward to Miami, Oregon, Delaware, etc. and doesn't get a scan as 'delivered' the seller doesn't have to worry about a refund? 

[farmalljr]

EIS is eBay's program, and they do not use those freight forwarders. 

While I get what @mam98031  was getting at, I honestly do not think if packages are held up for long periods of time in other countries, they are not going to cover mass hold ups. Maybe they will, but I doubt it. We just don't know what backlash will come globally. 

IMO, it does not pay for sellers to ship internationally when the whole thing is this unstable. Personally, I do not like international shipping/sales. Never really did. Too much risk. Some claim EIS eliminated almost all risk, but I don't think so. This is eBay, you as a seller are at risk at their whim. 

And freight forwarders should be something all seller should have a right to refuse sales/delivery to. But that has never been an option and likely never will be. 

[hdshn78]

It was uploaded on time. 

[reallynicestamps]

Per eBay stated to me in the past...if it doesn't have a scan as stating 'delivered' at the USA address it is not considered delivered.

Would it make economic sense for FF shipments to use Signature Confirmation?
Here in Canada we have two advantages-- the cost is about 75c so cheap insurance that someone got the shipment, and Canada Post has both post offices, which are run by unionized employees, and postal outlets, usually in other businesses (pharmacies are popular) manned by the store's employees and open the same hours as the store.  So it's cheap for the sender and reasonably convenient for the buyer.

YMMV

[mam98031]

EIS has nothing to do with shipping to a Freight Forwarder.  It is for direct shipments to international buyers.

[mam98031]

@farmalljr 

The policy says they will.  For you to assume that Ebay wouldn't honor it is very presumptuous and without any history of Ebay doing something like that.  The policy doesn't say, except in mass hold up.

Have you read the policy or are you assuming it doesn't and won't work in the future?  

I've been using it since Ebay came out with it and it works very smoothly for me.

[tobaccocardyahoo]

There was a time on many marketplaces when sellers made a practice of requiring a signature on all shipments to freight forwarders.

Did it help? The thought was that it it did. But at that point in time, USPS was still giving delivered scans in Miami/Doral. It would not surprise me if they never resumed getting signatures in Miami/Doral after the Covid fiasco.

[nina.ninica]

Thats nothing, they will block after delays we get blocade because custom delays in USA support dont want to help, it sayes we know but Al is doing humans dont have control