@cards98765 Yes, that is what I'm referring to, the greyed out button when printing labels for an item sold under Mixed Lot category, as shown in below screenshot. All requirements have been met for eBay Standard Envelope, it's just that the sub category CCG Mixed Card Lots does not allow you to print the label, but sub category CCG Individual Cards does. Is this something eBay needs to fix, or is there a reason Mixed Card Lots is not eligible for eBay Standard Envelope?
@meyercollectibles wrote:@cards98765 Yes, that is what I'm referring to, the greyed out button when printing labels for an item sold under Mixed Lot category, as shown in below screenshot. All requirements have been met for eBay Standard Envelope, it's just that the sub category CCG Mixed Card Lots does not allow you to print the label, but sub category CCG Individual Cards does. Is this something eBay needs to fix, or is there a reason Mixed Card Lots is not eligible for eBay Standard Envelope?
@meyercollectibles - just to avoid some possibly confusion here, there is currently a widespread issue going on with shipping in general for a lot of sellers across a lot of categories that is preventing them from printing shipping labels at all for any kind of service (check the technical issues board for example).
That may be what @cards98765 was originally referring to as sellers affected by that issue have reported some success with clearing cookies or using a different browser. If so, that's a different issue than what you are experiencing where just ESUS is not available but other shipping methods are.
Looking at your screenshot, I'm wondering if they are including tax in the $20 limit? My understanding based on the T&C is they are not supposed to do that, but the "order value $21.40" makes me wonder if that is what they are basing it on.
Are you able to print ESUS labels in that category if the total with tax and shipping is under $20 or does it not allow it in that category at all, regardless of price?
@valueaddedresource wrote:
@meyercollectibles wrote:@cards98765 Yes, that is what I'm referring to, the greyed out button when printing labels for an item sold under Mixed Lot category, as shown in below screenshot. All requirements have been met for eBay Standard Envelope, it's just that the sub category CCG Mixed Card Lots does not allow you to print the label, but sub category CCG Individual Cards does. Is this something eBay needs to fix, or is there a reason Mixed Card Lots is not eligible for eBay Standard Envelope?
@meyercollectibles - just to avoid some possibly confusion here, there is currently a widespread issue going on with shipping in general for a lot of sellers across a lot of categories that is preventing them from printing shipping labels at all for any kind of service (check the technical issues board for example).
That may be what @cards98765 was originally referring to as sellers affected by that issue have reported some success with clearing cookies or using a different browser. If so, that's a different issue than what you are experiencing where just ESUS is not available but other shipping methods are.
Looking at your screenshot, I'm wondering if they are including tax in the $20 limit? My understanding based on the T&C is they are not supposed to do that, but the "order value $21.40" makes me wonder if that is what they are basing it on.
Are you able to print ESUS labels in that category if the total with tax and shipping is under $20 or does it not allow it in that category at all, regardless of price?
Looking at the screenshot even more - could it be the width/thickness? Max is 0.25, looks like it's rounded up to 1"
@valueaddedresourceWhen I've sold items under Individual Cards for the same price, $19.43 + $0.57 shipping ($20 total) plus tax, it allows me to print the ESUS label (screenshot below) , so I don't think total cost with tax is responsible. Same with width/thickness, the system doesn't even allow decimal points, the lowest it can go is 1, so I don't think it's that either (screenshot also shows this). Good ideas, but the issue still persists...
@valueaddedresource wrote:
@onefootflipper wrote:
@coolections wrote:
@meyercollectibles wrote:
I can no longer put the word "lot" in the title under the Individual Cards category.
@meyercollectibles Correct. More than one is a "lot". One is an "individual". Put them in the right places.
Yes, but they turned off the standard envelope shipping that everyone uses for trading cards now on the lot category. It is either list in the wrong category or you have unsellable merchandise. Gaming cards are often sold 4 at a time of the same one for $1-2 and can be shipped for 57 cents. Put that same 4 not sellable one at a time in the lot category and they become unsellable because it is forcing shipping as a package now. This cannot be what ebay wants since they specifically came up with standard envelope to take sports business away from Beckett Marketplace and gaming card business away from tcgplayer and this change means ebay is now not the best site for cards anymore.
@onefootflipper I remember similar things happened with post cards last year when they moved categories around - it was like they forgot to enable standard envelope for some of the new categories.
velvet@ebay devon@ebay - can you check on this please? ESUS is an option when you list in the CCG Mixed Card Lots category, but reportedly not available when actually trying to print the label.
Hi @valueaddedresource! I've heard back from the shipping team. They said eSE is not supported for that category and they are aware that it shows up in the listing flow. They're taking a closer look for next steps there. In the meantime though, the Toys & Hobbies > Collectible Card Games > CCG Mixed Card Lots does not qualify for the eSE option.
velvet@ebay wrote:
@valueaddedresource wrote:
@onefootflipper wrote:
@coolections wrote:
@meyercollectibles wrote:I can no longer put the word "lot" in the title under the Individual Cards category.
@meyercollectibles Correct. More than one is a "lot". One is an "individual". Put them in the right places.
Yes, but they turned off the standard envelope shipping that everyone uses for trading cards now on the lot category. It is either list in the wrong category or you have unsellable merchandise. Gaming cards are often sold 4 at a time of the same one for $1-2 and can be shipped for 57 cents. Put that same 4 not sellable one at a time in the lot category and they become unsellable because it is forcing shipping as a package now. This cannot be what ebay wants since they specifically came up with standard envelope to take sports business away from Beckett Marketplace and gaming card business away from tcgplayer and this change means ebay is now not the best site for cards anymore.
@onefootflipper I remember similar things happened with post cards last year when they moved categories around - it was like they forgot to enable standard envelope for some of the new categories.
velvet@ebay devon@ebay - can you check on this please? ESUS is an option when you list in the CCG Mixed Card Lots category, but reportedly not available when actually trying to print the label.
Hi @valueaddedresource! I've heard back from the shipping team. They said eSE is not supported for that category and they are aware that it shows up in the listing flow. They're taking a closer look for next steps there. In the meantime though, the Toys & Hobbies > Collectible Card Games > CCG Mixed Card Lots does not qualify for the eSE option.
Thanks velvet@ebay !
I know typically "why" questions are tough for you to answer here, but in this case I'm hoping you can go back to the team and get us some clarity on what exactly makes this category not eligible for eBay Standard Envelope service.
It's not obvious from the eSE FAQ page that it *wouldn't* qualify - there is nothing that says it only applies to single cards, in fact it specifically says up to 15 raw cards or 2 with top loaders.
It would seem from that page that as long as the envelope fits the dimension requirements and the sale is under $20, trading cards with those parameters should qualify.
Is there an exhaustive list of all categories that have standard envelope currently enabled posted somewhere?
@valueaddedresource wrote:
velvet@ebay wrote:
@valueaddedresource wrote:
@onefootflipper wrote:
@coolections wrote:
@meyercollectibles wrote:
I can no longer put the word "lot" in the title under the Individual Cards category.
@meyercollectibles Correct. More than one is a "lot". One is an "individual". Put them in the right places.
Yes, but they turned off the standard envelope shipping that everyone uses for trading cards now on the lot category. It is either list in the wrong category or you have unsellable merchandise. Gaming cards are often sold 4 at a time of the same one for $1-2 and can be shipped for 57 cents. Put that same 4 not sellable one at a time in the lot category and they become unsellable because it is forcing shipping as a package now. This cannot be what ebay wants since they specifically came up with standard envelope to take sports business away from Beckett Marketplace and gaming card business away from tcgplayer and this change means ebay is now not the best site for cards anymore.
@onefootflipper I remember similar things happened with post cards last year when they moved categories around - it was like they forgot to enable standard envelope for some of the new categories.
velvet@ebay devon@ebay - can you check on this please? ESUS is an option when you list in the CCG Mixed Card Lots category, but reportedly not available when actually trying to print the label.
Hi @valueaddedresource! I've heard back from the shipping team. They said eSE is not supported for that category and they are aware that it shows up in the listing flow. They're taking a closer look for next steps there. In the meantime though, the Toys & Hobbies > Collectible Card Games > CCG Mixed Card Lots does not qualify for the eSE option.
Thanks velvet@ebay !
I know typically "why" questions are tough for you to answer here, but in this case I'm hoping you can go back to the team and get us some clarity on what exactly makes this category not eligible for eBay Standard Envelope service.
It's not obvious from the eSE FAQ page that it *wouldn't* qualify - there is nothing that says it only applies to single cards, in fact it specifically says up to 15 raw cards or 2 with top loaders.
It would seem from that page that as long as the envelope fits the dimension requirements and the sale is under $20, trading cards with those parameters should qualify.
Is there an exhaustive list of all categories that have standard envelope currently enabled posted somewhere?
Good news @valueaddedresource and @meyercollectibles! The shipping team was able to get this category covered under the eSE program once again, so there will be no need to remove if from the listing flow. It should update within the next month but I'll follow-up here once I’ve received confirmation that the update has processed.
Thank you everyone for surfacing the issue to us! 😊
