eBay Refuse to remove Negative Feedback

[justforfun.2010]

I got three negative feedback that has nothing to do with the quality product. Two are I am ignorant and one requesting cancel order I never received. eBay used to remove these ridiculous feedbacks. Not now.

[iamalwaysright]

---

@justforfun.2010 wrote:

I got three negative feedback that has nothing to do with the quality product. Two are I am ignorant and one requesting cancel order I never received. eBay used to remove these ridiculous feedbacks. Not now.

---

Used to? When, like 1999? I actually only see 2 negs. Was there or was there not a cancellation request filed by the buyer? “I never received” sounds vague to me. If there was, then both negative feedbacks are valid. There’s nothing wrong with leaving feedback referencing the service that was provided.

I noticed at least a neutral or other feedbacks that sound like they should be negs though, so you got lucky. But what really entertains me is the type of replies you give to feedbacks. And on top of that, do you really run out of characters with your replies that you feel the need to use the reply of the next consecutive transaction to follow up with your previous reply that hit character max? You’ve done that multiple times. You do realize that’s a feedback violation right?

You complain about getting negs that “has nothing to do with the quality of the product” yet you turn around and leave aggressive hostile replies that have absolutely nothing to do with the feedback comment it’s linked to. You’re doing the same thing to those people who left you good feedback. The feedback “most relevant” sorting feature totally messes with your plan here.

I would never buy from a seller who replies to their feedback this way.

[mam98031]

---

@justforfun.2010 wrote:

I got three negative feedback that has nothing to do with the quality product. Two are I am ignorant and one requesting cancel order I never received. eBay used to remove these ridiculous feedbacks. Not now.

---

Feedback from a buyer is suppose to be about the transaction and the seller.

Ebay does NOT remove "ridiculous feedback", who would get to determine it to be ridiculous.

Ebay will remove feedback that breaks one of the feedback policies.  So if you prove that, you might get something removed, but ONLY during the first 30 to 60 days after it was posted.

Calling your buyers names is not a good look.  Here you called them "ignorant".  In your response to negative and neutrals you have called them "sick puppies", "a nut" and "liar".  None of which you should ever do.  It makes your responses look much worse than what the feedback the buyer posted.

[fbusoni]

I would never buy from a seller who replies to their feedback this way.

An excellent observation / truism, which should be pinned somewhere on these boards as a cautionary tale for new sellers. 

Amazon at one time years ago had such a place -- for pithy words of wisdom -- on its seller forums.