Selling

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Accusatory buyer and negative feedback

So a buyer purchased a remote that was tested and working right before sending. After receiving it they're saying that it isn't working while showing me a picture that tells me nothing. I reiterated that the remote needs batteries, just in case they ...

Open discussion about the social media reps

What do we actually know about the social media reps? They seem to be American or at least as English-fluent as Americans, they seem to know policy better than the overseas reps, and they have the executive power to get into our accounts (if we autho...

So, you want to sell on eBay?

I'm amazed at the number of new sellers who think anything goes without a need to be familiar with basic guidelines and policy. Has it become that easy now? Its like someone walking into a hospital and saying "I want to be a doctor". Sure, c'mon in, ...

Hello, any advice how to package a large Lladro delicate figurine w/o orig box?

I have a large Lladro piece with many fragile delicate areas and I do not have the original box. I've never shipped a delicate piece like this and welcome any advice on how to pack this item for shipping. There are no professional packaging companies...

Seller Cofunded Coupon Charge

What is Seller Cofunded Coupon Charge? Is Final Value Fess (FVF) also charged on the seller cofunded coupon amount?

My Settings

When setting up a new sale, the location information is not correct. So, I have to manually change the zip code and town every time - which is ANNOYING and TIME CONSUMING. Where do I go to change this permanently?

Driver's License to Verify Identity?

So I got married recently and I changed my last name in my eBay account today. Now they are demanding a photo of my DL with my new name or they will hold my pay-outs. I don't have my new DL yet, just an appointment over a month out to get it. Did we ...

What makes you happy?

When you land on your eBay page are you glad there's a sale or relived there isn't a return? It's usually a mixed bag for me. If the weather is nasty or I'm sick I hope there was not a sale. The worst is when eBay sends back to back messages that for...

Question about an INR

I just had an INR claim in which a buyer said he did not receive his package but tracking showed it was delivered yesterday. He said he had waited for the carrier and personally got his mail from him but there was no package. I was going to enter the...

20kg private seller limit

As a private seller I attempted to list an item that weighs more than 20kG and found to my surprise that there is no way to do this other than to offer free postage and include shipping cost in my start price. Then ignore the invalid shipping label s...

Delayed shipping usps..issuing refunds then item shows up 45 day waiting period usps before to claim

cant file a missing package claim for ground advance until its missing for 45 days...buyers opening claims to fast. ebay wont cover if I refund then item shows up? What a trap?

Did I Violate eBay’s Policy by Refunding Fraudulent Buyer Instead of canceling order?

I recently had a buyer with zero feedback who was using a fraudulent name and address that raised red flags. Upon further inspection, I discovered they were using a fake name and an address from an abandoned oil refinery. Based on this, I refunded th...

Deleting a photo in a sold listing.

Sold a game and a cd key was visible. Buyer wants me to delete the photo. How do I delete after its sold? Can't find any way to do this... Thanks in advance

Negative Feedback because buyer bought something they didn't want....

By far one of the most comical negs I have had. Today I get a random message from a buyer: "You are a deceiver and a thief they go hand and hand don’t ever expect me to fall for that again or to buy from you again. You should not be in Ebay. You’re n...

Resolved! eBay added a $5 Klarna / Klarnaus coupon code to my listing I did not authorize

Fellow sellers- After 25,000+ listings, this is a first. I just posted a custom lot of 4 movie poster lobby cards for $135 for a buyer in Canada, and upon completing the listing, there is now a $5 coupon Klarna coupon code in my listing. I did not au...