eBay Facebook page

[aproudparent2010]

I have seen many people recommend the eBay Facebook page if you actually want to get anything done.

We currently have someone who has purchased several items form us and upon looking at their feedback about 95% of it is either negatives left or positives saying the seller worked out the problem with them.

If we reported this though the eBay Facebook page do you think anything would be done?

[mam98031]

I'm a little confused.  If they bought from you, they are a buyer of course.  Buyers can not get negative Feedback.  So if they have some negative feedback it would be as a seller.

What would you be reporting?  Their feedback as a seller?  But you didn't buy anything from them, so why report them?

Just look at their feedback as a buyer, you have the ability to see just the buyer feedback.  Are you seeing problems there?

[lakefor94]

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@aproudparent2010 wrote:

I have seen many people recommend the eBay Facebook page if you actually want to get anything done.

We currently have someone who has purchased several items form us and upon looking at their feedback about 95% of it is either negatives left or positives saying the seller worked out the problem with them.

If we reported this though the eBay Facebook page do you think anything would be done?

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No. Nothing would be done but it won't hurt to pile on for future if you know for sure it is a bad Apple. Don't guess.

[mtgraves7984]

Regarding eBay C/S...facebook (IMHO) is the way to go, for sure. But I don't see a need to report just yet over dread. You have the knowledge and can always refer to it should a problem arise. Put your best foot forward...

[klhmdg]

@aproudparent2010  - nothing to report.

A buyer can not get anything but positive FB.

IF a seller left a comment in FB that is negative for the buyer the seller can be the one in trouble.

You have a couple choices -

Once the items are paid for ship them.

Or cancel the shipments as "out of stock" - you will be a ding on your seller account and the buyer can leave you negative FB.

[aproudparent2010]

They have left almost all negative feedback for SELLERS or of they leave positive it says the SELLER worked things out with them

Makes me think they hassle SELLERS for REFUNDS


I'm not guessing they are a bad apple I am saying it speaks for its self...

[aproudparent2010]

They have left almost all negative feedback for sellers and any positive they leave says the seller worked out a problem with them.....makes me think they pushed seller for a refund.

[itscalledapostingid]

It sounds like the OP is concerned because every feedback the buyer has left was either a negative or a positive mentioning there was some problem with their purchase that the seller resolved.

However, there's nothing to report to ebay about that.

[evelyb30]

As a seller, you're a sitting duck for this kind of buyer, aka a chiseler.   As a seller, all you can do is either a) ship  and pray or b) cancel due to "problem with buyer's address" (in this case it's attached to a scummy chiseler) and put 'em on your BBL as fast as possible.  Seller loses $0.30 per transaction that way, but avoids the OOS dings. Then pray said chiseler doesn't make your life miserable.  If the yahoos do try and pull a "this isn't what I thought I wanted so I want a full refund" or similar, then go to eBay for Business for help.  The way things are now, there isn't much you can do.  eBay protects the buyer, even if said buyer is trying to scam a freebie. 

[lakefor94]

Yep

[inhawaii]

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@evelyb30 wrote:

b) cancel due to "problem with buyer's address" (in this case it's attached to a scummy chiseler)

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I agree with you that I would not want to deal with this buyer, but...

I'm not sure I agree with that.

That would open up ANY seller to cancel ANY sale with "problem with buyers address" as long as that seller thinks  the buyer is  "scummy".

[soh.maryl]

If the OP looks at the FB as a buyer, he should not be seeing any problems there for the reason you just stated -- buyers can't be given negatives.  Did you mean the FB that the buyer left for sellers?  

[luckythewinner]

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@aproudparent2010 wrote:

I have seen many people recommend the eBay Facebook page if you actually want to get anything done.

We currently have someone who has purchased several items form us and upon looking at their feedback about 95% of it is either negatives left or positives saying the seller worked out the problem with them.

If we reported this though the eBay Facebook page do you think anything would be done?

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What exactly would you "report"?

What specifically would you expect to "be done"?

Is there anything in eBay policy that suggests eBay will "do anything"?

From what I understand, the Facebook page is a good way to nudge eBay into doing something they are supposed to do. But you have not said what you think eBay is supposed to do.

[coolections]

Did you have a problem with this buyer ? If not, then there is no reason to go to a facebook page or call Ebay.

[mam98031]

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@soh.maryl wrote:

If the OP looks at the FB as a buyer, he should not be seeing any problems there for the reason you just stated -- buyers can't be given negatives.  Did you mean the FB that the buyer left for sellers?  

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I simply went by what they posted, which I found a bit confusing.  "We currently have someone who has purchased several items form us and upon looking at their feedback about 95% of it is either negatives left or positives saying the seller worked out the problem with them."  

I took it as them saying the buyer had received FB with negative comments and they had received negative FB.  They did not say that it was Negatives Left for OTHERS.  

We just read it differently.  What I previously said is correct for the way I read their statement.  Not sure why after all this time you would think I did not understand this very basic thing about FB.