05-21-2023 10:29 PM
three days trying to contact customer service it's not the first time, but this will be the last time.
05-21-2023 10:30 PM
For general questions you can try asking on the discussion boards. Experienced users can offer suggestions.
Or you can use the Help & Contact link at the bottom of the page to request a call back from eBay. Use the "Contact us" link and follow the prompts for your issue and you should eventually wind up on a page with a chat option. Choose that, and the last option that appears in the chat window -- use the "See more" option -- should be "Contact an Agent" to request a call-back if you are in North America.
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851
If using the "Contact us" link takes you directly to the chat assistant window, you may have to enter some context dependent cues to get to the call back link.
Or you can contact eBay via social media:
05-21-2023 10:40 PM
Ebay is not what it used to be. Ive noticed as a buyer, that unique items don't pop up nearly as frequently as they did when ebay had a monopoly on this marketplace. A lot of frustrated sellers like you have decided to take their business elsewhere. You would now would be time that ebay did everything to keep you here, because there are other options. But they're doing everything possible to drive sellers away. When you have competition, that's when you lower fees, to make doing business here more enticing. Instead, they raise fees, make listing harder, make shipping harder, and the overall experience a pain. They're nickel and diming you at every chance to where you can't make a profit anymore.
05-21-2023 10:58 PM
Ebay is not what it used to be. Ive noticed as a buyer, that unique items don't pop up nearly as frequently as they did when ebay had a monopoly on this marketplace. A lot of frustrated sellers like you have decided to take their business elsewhere. You would now would be time that ebay did everything to keep you here, because there are other options. But they're doing everything possible to drive sellers away. When you have competition, that's when you lower fees, to make doing business here more enticing. Instead, they raise fees, make listing harder, make shipping harder, and the overall experience a pain. They're nickel and diming you at every chance to where you can't make a profit anymore.
Competition was the best thing that ever happened to ecommerce. Like a lot of sellers I diversified across multiple platforms long ago and eBay now accounts for less than 20% of my sales. Many sites/venues do not have the buyer base that eBay has, which is changing, but their fees are lower, their restricted items lists are smaller, there is no VERO program and there is a balance between buyer and seller protection.
A lot of the alternatives are also very market place focused on particular lines that have a focused set of buyers in areas like coins, comics, trading cards, etc. So the buyer base may be smaller but it is very focused.
05-22-2023 04:02 AM
It is becoming increasingly apparent that eBay is forcing out small sellers, ON PURPOSE.
We need to figure out why they would want to do that, and whether or not it is "restraint of trade" or some other violation of commerce/business law.
05-22-2023 04:07 AM - edited 05-22-2023 04:08 AM
@Anonymous answers posted on how to contact, but OK, thanx for letting us know u r no longer sticking around
05-22-2023 04:20 AM
Certainly for smaller sellers it's pay the higher fees of promoted listings or go away.
I have often wondered what ebay views as a "low value" seller......so for my profile I get millions of impressions and views and in 2021 paid ebay $73K in selling fees......yet their actions (to your point) seem to want me to no longer be on this platform.
Ebay support in entirely third party which also includes Ebay support, Facebook, Twitter, and the BBB so realize when that promise of contact is made "within 72 hours" its just a method to get you off of the phone because in 100% if the times that I was promised this......it has never happened and there have been numerous occasions.
With regards to legal angle of things...."restraint of trade" and so on.....IMHO I do believe ebay is guilty here.....but if you have ever looked and the company structure and the "Ebay Legal" team is buried across multiple States and countries as a deterrent for legal actions and even class action lawsuits because of the enormous cost of doing so. Any law firm that would even look at a legal action weighs the financial benefit / cost to their own firm before proceeding.
Once would like to believe that there are lawyers out there looking for their "Erin Brokovich" moment but that's simple not the case.
HK
05-22-2023 04:55 AM
Ebay customer service is useless... non-existent ever since USA based Ebay employees were discontinued. But I think that's EVERYWHERE now (the useless part), where customer service or tech support is involved.
Back in the 1980s and 1990s I worked in customer service for two different phone companies, and the service part was drilled into us. We did it all.