does ebay removed feedback?

[2010byandsel100]

I admittedly missed something on a doll.  there was a tiny crack on her shoulder that was under her swimsuit.   she was returned and I refunded in full the same day.

However, today, i received a pretty horrible feedback basically saying I tried to deceive the buyer and knew I was selling defective items (not true) and the arm was falling off (not true) and they don't trust this seller and something about me is off   

and that they had to go to ebay to get a refund (not true). 

a real character assassination.  

I have (had)  334 in  12 mos  100% glowing feedback before this.  

any recourse?  

[ebooksdiva]

Without seeing the feedback in question, because you are not posting with your selling ID it is hard to say if it qualifies for removal. You can try to use the Feedback removal request form found in Help & Contact in Seller Help. 
I used it several times it takes about 15-20min. for a decision. Good luck.