02-16-2019 04:14 PM
I shipped a package of T-shirt to the customer using fedex smart post as I am sure no reason for the T-shirt to be damage so I choose fedex smart post but who knows that fedex drop the package into the water and soak all the T-shirt then they cut my shipping label attach to the new box they provide and put my package that soak with water into the new box they provide then delivered the package to usps then to my customer, my customer send me photos of the two package one is soak with water inside the good new box and all the T-shirt got stain then I file a claim with them and I didn't get anything as the tracking number shown delivered, so I am a big big lost on this shipment, so do not ship your package thru fedex smart post even they are a lot cheaper or you end up loss everything.
02-16-2019 04:36 PM
I'm no help.........but love your floor, had it in my old house and got alot of compliments...........
02-16-2019 08:36 PM
I am just curious - How do you know that it was Fedex and not USPS that had the package when the water damage occurred?
02-16-2019 09:58 PM
02-16-2019 10:41 PM
About 1 in 20 of my items go smartpost. I have had 0 problems with the service and have had 0 accidents in all the years I have used them.
02-16-2019 11:05 PM
@mikeystoyz wrote:About 1 in 20 of my items go smartpost. I have had 0 problems with the service and have had 0 accidents in all the years I have used them.
Same here. No problems at all.
I give my customers choices of different carriers and different services. Being on the west coast, heavier packages get expensive shipping across country. Many distant customers of mine prefer to wait and save the excess shipping costs.
That said, I opened my own federal express account so if I had an issue I could bypass eBay and having to fight with them to get a claim filed.
02-17-2019 11:25 AM
04-17-2019 08:22 PM
if it was damage by usps then there should be a damage sticker around the box, and usps will not find another box to put the damage box inside, this is the way usps doing business, not like fedex, they are the worst shipping company and I will never ship with fedex anymore.