customer service

[littleshoestore]

Anyone else have difficulty with multiple customer service sectors?  I couldn't upload tracking numbers after combining shipping for a buyer.  Zero help from tech support, zero resolution from the sellers unit.  I have lost all my views and my sales have gone to virtually nothing.  I've been met with hostility, contempt and condescension.   Would really love some helpful positive suggestions - I'm willing to work with ebay if someone would actually help me.

Thanks in advance.

[nawlinsron2]

There's no option in your sold listings list for "add tracking"?

[littleshoestore]

yes, but there was a glitch and I contacted customer support immediately but got nowhere.  I'm now looking for positive helpful solutions in navigating ebay customer service to get all this resolved.

[nawlinsron2]

I rarely use the "add tracking", but have never had a glitch.
You might just sign off ebay and reboot...sometimes it's a simple solution.

[littleshoestore]

unfortunately that hasn't been a solution.  if you have any suggestions about whom to contact to deal with the now multiple customer service issues, I would appreciate it.

[nawlinsron2]

All things being equal, it's best to call during daylight...you're more apt to get a U.S. rep who won't have to interpret your problem.

[littleshoestore]

I am looking for POSITIVE HELPFUL feedback that actually addresses WORKING with ebay customer service.

Thanks.

[nawlinsron2]

I'm POSITIVE you want a U.S. CSR

[fashunu4eeuh]

Yes, we hear of problems with the customer service center all the time. The outsourced customer service is notorious for not being helpful, hanging up on callers, saying anything to shorten a call, making promises not kept, transferring the caller to multiple extensions without resolution, and worst of all, giving incorrect and/or damaging advice. I avoid calling them but come to the forum for help instead. What the other poster advised, waiting til morning to call to increase your chances of reaching the US-based CSR (who can actually address your concerns), is absolutely the best advice. Sorry to hear your frustrations and hoping they are resolved to your satisfaction soon.

[ed8108]

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@littleshoestore wrote:

I am looking for POSITIVE HELPFUL feedback that actually addresses WORKING with ebay customer service.

Thanks.

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Be courteous, speak calmly, be patient, do not waste time complaining about reps you have spoken with previously.