cancellations

[vam194169]

Sick and tired of these cancellations 1 to 2 days after item closes.They had the bid for several  days before it closed and could have closed it before it ended.The worst of it the reasons they give.I fould a better price and the last one was it would not get received in time.If they had paid for it when it closed instead of waiting 2 days to cancel it they  may have gotten it when they needed it. I thought according to   EBAY a  bid was a contract  to buy unless canceled before the end of the sale.Wrong again.Thanks Ebay for your support.  

[dbfolks166mt]

     I use the auction format almost exclusively, I do not have auto-pay enabled and I do not use best offers. I get an occasional non-payer or a cancelation request which I have no problem with. I much prefer those scenario's as oppose to having shipped an item and the buyer immediately opening a return request because "they found it cheaper" or "it didn't arrive in time" among other reasons. 

     All my auctions end on Sunday and most buyers have paid by Sunday evening but on occasion I have some that do not get around to paying until 1 or 2 days later which I can understand if they happened to be gone for the weekend or dealing with some personal issue or natural disaster. You can always enable the auto-pay feature or switch to BIN/IPR but as with everything there are trade-offs including the new feature that allows buyers to cancel up until the time an item is marked as shipped. 

[inhawaii]

I agree with you.

I think ebay should MAKE them pay.

[dbfolks166mt]

I agree with you.

I think ebay should MAKE them pay.

     At the moment the seller has the option to do that either with BIN/IPR or by turning on the auto-pay for auctions and offers. As for eBay "making them pay" be careful what you wish for. 😁

[reallynicestamps]

Of the 45 sales you have had in the past 90 days, 13 had more than one bid.

While Auctions are a reasonable choice for collectibles, they are more likely to go Unpaid than Fixed Price listings if only because the buyer is right there when they buy and can choose to pay immediately.

This is not true with Auctions and Best Offers.

If post-auction cancellations and /or Unpaids upset you, you still have the choice of using Fixed Price, with or without Immediate Payment Required (IPR).

I agree (for once) with @dbfolks166mt that IPR is not a good option for Auctions. I don't use it on my Fixed Price listings either considering it unnecessary.

I fould a better price and the last one was it would not get received in time.

FP means the buyer can buy on impulse and have their item before they have time to think things over.

And because there is no delay between bidding, paying and shipping, the second problem also becomes moot.

YMMV.

[ittybitnot]

@vam194169 

I am thinking that "cancellation requests" are the new protection for buyers so they don't get NPB strikes for non-payment.  If they ask to cancel, and don't pay, you can not file for the non-payment strike after 4 days anymore.  

Cancellations are better for the buyer as there is no limit and no adverse consequences.  The "2 in 12 months" strikes block for non-payers just won't happen for serial cancellation requests made instead. It can apply to fixed price listings, too. 

[12345jamesstamps]

The bidder(s) should be penalize after not paying for the item.

Understanding this, you have an item on auction for so many days...and then buyer doesn't pay for it.

And then you have to put it back up for auction again for so many days and hope the new bidder pays.

It turns into a few weeks auctions because of these bidders.

All we can do is block the bidder.

[mam98031]

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@vam194169 wrote:

Sick and tired of these cancellations 1 to 2 days after item closes.They had the bid for several  days before it closed and could have closed it before it ended.The worst of it the reasons they give.I fould a better price and the last one was it would not get received in time.If they had paid for it when it closed instead of waiting 2 days to cancel it they  may have gotten it when they needed it. I thought according to   EBAY a  bid was a contract  to buy unless canceled before the end of the sale.Wrong again.Thanks Ebay for your support.  

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Ebay changed the User Agreement in the Summer Seller Update.  One of those changes is the purchase of an item does not become a contract until the buyer pays.

In your Buyer Requirements there is a newer setting that requires buyers to provide a payment source before they can bid.  Then when the auction closes the buyer has up to an hour to change the payment source and/or ship to address if they need to.  Then one hour after the purchase, payment is processed.