below average seller

[miketreasuretrunk]

I  started selling in in May of 2021  , i had 4 buyers that didn't pay  not knowing the rules clearly i cancelled the orders and chose different reasons just to pick one so i could relist the items ....then i became a below average seller and got hit with higher fees . and could no longer sell globally ...ive had no cancelled orders since then once i found out Ebay will let you cancel for none payments after so many days . Ive sold quite a bit in the last 4 months haven't cancelled anything have 100 % feedback  and im still below average ..as of today 3/27/22 .

how much stuff needs to be sold before im back to above because with these fees, im barely making any profit ..

[nobody*s_perfect]

eBay looks at your defect points for the past 12 months, so those defects from last May will roll off in a few weeks.

[miketreasuretrunk]

it shows 6 defects 

2 in august 

2 in september 

2 in november then i got hit with below average 

so since december ive been doing it right and waiting for ebay to tell me when i can cancel 

[evry1nositswindy]

It takes a full year for them to fall off.  Have you learned how to handle non-paying  buyers now?  If not, ask and we can advise.

[miketreasuretrunk]

yes i just wait until ebay says i can usually like 3 or 4 days then i relist the item 

[evry1nositswindy]

After 4 days of non-payment, click on cancel.  Choose buyer has not paid as the reason.  The buyer gets a strike and you are free to relist.  Sometimes there is a check-box for you to automatically relist the item, sometimes there is not.  You can also use account settings to have this done automatically so you don't have to keep track of the number of days.

[nobody*s_perfect]

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@miketreasuretrunk wrote:

yes i just wait until ebay says i can usually like 3 or 4 days then i relist the item 

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The waiting period for an unpaid item is 4 full days. After that, the list of options for canceling a listing will include "Buyer didn't pay." If you cancel before that, you'll get a defect point.  Here is the Help page about what to do if a buyer doesn't pay:

https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137 

[soh.maryl]

"Not knowing the rules clearly"?

Hopefully, you have now done some remedial reading.  The rules are clearly published, not hidden.  

[mtgraves7984]

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@miketreasuretrunk wrote:

it shows 6 defects 

2 in august 

2 in september 

2 in november then i got hit with below average 

so since december ive been doing it right and waiting for ebay to tell me when i can cancel 

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@miketreasuretrunk 

^^^ These will fall off... 2 at the end of August, 2 at the end of September and 2 at the end of November of this year.

[fab_finds4u]

On eBay the only time it's okay to cancel is if the buyers asks, the buyer doesn't  pay, or there's a problem with their address.

If you cancel because it's no longer available,  out of stock or damaged you get a defect. If you cancel because the buyer didn't pay they get a strike and you don't get a defect.  If there's no problem wth their address then any other reason will earn a defect. Therefore, if they don't pay then on the 5th day cancel with unpaid reason and then relist.  

Personally I think a year is a long time to be penalized.  90 days seem fair.  Then if you continue you get a year restriction.  eBay's pushing the greed envelope. 

[dbfolks166mt]

     Be glad eBay just reduced your seller rating and did not suspend you account totally which they have done with other sellers. As others noted the defects will roll of in time but until then there is little you can do. This forum would have been a good venue to ask a question about non-paying buyers when you had your first one or you could have searched the help files on eBay regarding non-paying buyers. 

[fern*wood]

I'm guessing you didn't use out of stock for all of those or you probably wouldn't even be here.   That would have ended my selling ability for sure. 

[vtbw4-0]

It is not number of items sold that will fix the problem, only time can do that.

More than a few sellers make that mistake, they think they can get rid of bad marks by selling more...

But more doesn't fix the problem, if anything it makes the chance of having another bad event higher.
Only time, you have to allow time to pass, it would be further my suggestion to sell LESS during this time so as to run a lower risk of running afoul of the regulations again.

[slippinjimmy]

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@vtbw4-0 wrote:

It is not number of items sold that will fix the problem, only time can do that.

More than a few sellers make that mistake, they think they can get rid of bad marks by selling more...

But more doesn't fix the problem, if anything it makes the chance of having another bad event higher.
Only time, you have to allow time to pass, it would be further my suggestion to sell LESS during this time so as to run a lower risk of running afoul of the regulations again.

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Number of items sold DOES make a difference....a BIG difference, if you have 6 defects and 1000 sales you have no problem, if you have 6 defects and 100 sales you are Below Standard.

Two ways to get back to Above Standard, wait months and months for them to fall off or boost your sales dramatically and see your percentage go down to an acceptable level quickly.