Selling

Monthly Chat - January 17th @ 1:00 pm PST

Hi everyone! This month's chat you’ll have an opportunity to talk to specialists from our Growth Advisor Team. The theme of the chat is, “Starting 2024 off right and setting your business up for success in the new year”. Get all of your questions rea...

Update: Feedback Enhancements now Visible

Over the past few months, we’ve been working to improve the feedback experience for buyers on eBay. We are making these changes in order to give potential buyers better insight into your products. Starting last month, eBay sellers have been able to p...

We’re working on a simplified mobile listing experience for sports trading cards

We’re currently rolling out a new listing flow in the eBay App, specifically for sports trading cards listed in the Trading Cards Singles category. Select sellers will be automatically opted-in to the new listing flow. We welcome your feedback and wi...

Bad Buyer experience policy changes - no impact to US and CA sellers

Recently members of the eBay seller community have seen and shared a new service standard policy on the eBay Export page. eBay Export is a program designed for international sellers who wish to sell and ship to markets outside of where they are regis...

ebay marking items delivered the second they're shipped?

So I shipped an item at 2:40 PM personally at the post office desk. The buyer immediately gets a notification that the item was delivered at 2:40 PM at my local post office desk. Buyer contacts me wanting to know what's going on. I check the USPS tra...

Feedback to leave for others

Someone just left me great feedback and when I went to leave one from him it said can't leave feedback after 60 days... why is that??? That doesn't sound fair to me.

Why does it have to be re-authenticated?

I just bought a jacket on ebay in December and had it authenticated. The tag is still intact and nothing has been changed. I listed it on eBay with the tag still attached in all the paperwork and my auction says it’s going to be shipped to the authen...

Give me one good reason why refunds are not give immediately after tracking confirmed delivery...

...and I'll give you 10 reasons why forcing immediate payment at an auctions end is an even dumber idea than that! I won't bore you by listing them all, I just needed to get your attention. But what I will say is that after 20 + years of paying for 9...

Number of sold items wrong

Just before Christmas my "number of items sold" was displayed on my listing as about 7,500. What a shock when I discovered eBay had tinkered with something and LOST over 5,000 of my items sold!!! I've called 5 times, was promised an email from Tech t...

Ever get a letter in the mail from a buyer?

I got a letter in the mail today from a buyer, with zero feedback, who demanded his money back because he claimed the vintage open box kit he bought was incomplete. The listing said it was open box and that completeness could not be guaranteed. There...

Resolved! Filing Lawsuit Against Customer

Ebay would not take down negative feedback that was left 3 days before the deadline to resolve any issue, Since they have such disregard for hard working sellers & let customers leave slandering remarks that can effect our business, I will pursue a l...

PLEASE SOMEONE TELL ME HOW I CAN TALK TO A DARN LIVE AGENT

PLEASE EBAY SHOULD NOT HAVE THUIS KIND OF POWER TO DO THINGS AND YOU HAVE NO CONTROL ON REACHING A LIVE AGENT, PLEASE HOW CAN I REACH SOMEONE

which ebay we should finally contact

We had a case in Italy and they closed it in favor of buyer. There is a lot to discuss about it but what can we do now? We have account in US, listings in ebay.de and case in Italy. Ebay Italy made bad mistake. We have tried to discuss with them but ...

How do you create a "pick your piece" listing for a boardgame?

I have a boardgame that I want to sell all the different parts. I'd like to create a single listing so a buyer can go in and search for parts they need from a drop down window. Not all the parts are the same and some are worth more than others, so I ...

Find message associated with offer

I had a customer send me a message about two items I had up for sale. I replied to the message with the "Reply With Offer" button for the one item. Now I am trying to find that message to see what I said about combined shipping and I can not find it ...

Shipping issues

Is anybody else experiencing the same shipping issues as I am? I’ve had 100% feedback since opening my account almost 4 years ago and never had a negative feedback until yesterday. I sent the item out, USPS took control of it and from there it’s been...

Still waiting for eBay to do the right thing.

Still waiting for eBay to get our money from Locomotives sent.,He robbed you and me. How can you feel at ease when this guy is playing with my hard earned money that VA PAYS ME.He’s playing with both locomotives knowing he got away with not paying me...

If money is STOLEN from my pocket.....AGAIN!

I live in S. ON, Canada. I mailed an item on Dec. 28 to Texas. By Jan. 4, the buyer sent me an impatient email asking "when are you going to ship this????" Complaining that the mail has not been received yet after a grand total of 4 traveling days!!!...

Meeting someone for a sale

I’ve been a seller since 2016 and today I was asked something for the first time and didn’t know how to go about it. Someone where I live wants to purchase a men’s Harley T-shirt for $11. I assume he would pay for it and when that was done then I cou...