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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

eBay is holding my money for 30 days

I sold two expensive paintings and ebay is holding my money for 30 days despite the FedEx shipment being signed for by the buyer when received and the buyer posting a comment that is was received in excellent condition and they are happy with the pur...

New International Shipping

Has anyone had any luck with the new International Shipping program? I think they may have rolled it out a little too soon, before the bugs were fixed. I'm already seeing problems reported in the community forum. 1: I cannot find any notification on ...

Competitors or Ebay extortion Bots?

The 2 best days I ever had selling on eBay, both led to the following day some super scam artist treating me like a dog. Both wanting free stuff. Both speaking like all they know how to say is, "how mad they are." After 25 messages from this person o...

glitches!!

I first called eBay 4 or 5 days ago about the Markdown Manager not working, it only goes to step 1 out of 3. They said they would put a ticket in to IT but still not working!! SO frustrating, especially since it's a Holiday weekend and I like to have...

not able to list items

Wanted to start listing and thesvystem just keep thinking but not allowing me to list from my templates or from sell similar. What should I do?

Buyer purchased on the 21st and didn't pay. Now eBay falsely shows purchase date as the 24th.

As a result I wasn't able to select nonpayment as the reason for cancelling the order. I spoke to rep who said that they have been getting numerous calls about this issue and it is one that needs fixing on their end. In the meantime she told me to se...

Sold Items are re listing and sold again without appearing on my active

How can I stop items from re- listing after they are sold , I don’t sell multiple quantities, I only sell one item 1 quantity at the time

EBAY your making me feel bad

You everyday seem to send me that funding add...only to deny me for some reason i have zero control over. how about stop sending me the ad so I dont feel bad about myself or my little buisness.

sales tax

I rented a condo in SC and live in WV, the item says its being shipped to me so of course Ebay collected WV Sales tax.. unless I get a condo in the mail Im pretty sure WV shouldn't get sales tax.. Two years in a row this has happened.. any opinions?

Resolved! Sent an item to a previous buyer somehow, he was honest and let me know

Somehow I sent an item to a buyer who I had previously dealt with that had already received his item. I must have accidentally reprinted his old shipping label or something on this new item that wasn't intended to go to him. Luckily he is a very hone...

Paypal -Under review with the buyer's financial institution

I recently sold a pair of sunglasses on here and the buyer opened up a claim stating they weren't authentic as I sent them wrapped in cardboard. Also, all Chanel items come in a gift bag? The glasses were listed as used. I bought them last year. The ...

Payment dispute issue

Have a question for y'all. I'm a top rated seller with and eBay store and have been put in a situation. Had a buyer buy an item. Then as soon as it arrived to them. They contacted myself about damages. They sent pics couldn't see any damages. Offers ...

views and watchers

How do I see views and watchers on new seller hub?

Setting product options.

Hello! I would like to ask for some help. I want to list a product that comes in three different sizes, each at a different price. How can I set this up? I see that my competitors are doing this, but I can't find the setting option.

Fraudulent Return - How do I speak with someone higher in the fraud department?

I just had a buyer complete a fraudulent return for a couple of GoPro cameras. They used a common reshipper (Meest America) at 600 Markley St, Port Reading, NJ 07064. To make a long story short, the buyer photoshopped the tracking label barcodes onto...