Selling

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Update to Image Issue

Hi all, Thank you for your patience and once again we apologize to everyone who experienced issues with being unable to view images in listings as the images are taking time to load or no images available.The Product team has informed us that the iss...

canceling an order

- buyer bought item paid - then messages he wants special packageing can I cancel order

Resolved! COMO EXPORTO DEL PERU A RESTO D MUNDO, SI EBAY NO ME DA DATOS DE CLIENTE, TELEFONO, MOVIL Y DNI

COMO EXPORTO DEL PERÚ A RESTO D MUNDO, SI EBAY NO ME DA DATOS DE CLIENTE, TELÉFONO, MÓVIL Y DNI U OTRO.LA COMPRADORA NO QUIERE PROPORCIONAR ESOS DOCUMENTOS , POR QUE EBAY YA LOS TIENE.

Ebay customer service sucks

Purchase items that were shipped in four packages from Car Parts Wiz, received one package worth about $20. of a $595. order, the seller indicates items were delivered after majority of purchase had not arrived and never did. I appealed to Ebay for h...

Competitors ads in the middle of my product pages?

I use an ad blocker on my browsers so I didn't notice this issue but I recently watched a youtube video from another eBay seller and they pointed out advertisements for other sellers showing on our product pages, in the middle of the page. I disabled...

Resolved! Restricted Account (please read in full)

I am a new seller. I have sold a total of 3 items. Although there have been a total of 8 sells. There have been 3 successful sales 3 sales that were high dollar and the buyers either asked for a refund or they didn’t pay 2 sales I gave refunds to due...

eBay Seller Protection is an absolute joke at times.

After 18 years here on eBay selling same exact trademarked items we learned today that eBay SELLER PROTECTION is worthless when a buyer opened an "item not as described" case FOUR MONTH AFTER DELIVERY DATE yes FOUR MONTH after delivery date with his/...

Resolved! Ideas how to fix this?

I rec'd this question from a buyer. I'm not sure why they can't bid on 2 listings. Any ideas on how to allow it? Hello,I tried to bid on both castle walls, but got an error on the second one saying “You are unable to purchase this item due to restric...

price updates via excel

Hello. Could anyone point me where do I find information about updating prices through excel? Thank you in advance.

International shipping problem

I’ve got an early 1900’s floor lamp that a buyer out of Australia wants to purchase. Actually did purchase but I couldn’t send because the max length that eBay’s international shipping would take was somewhere like 27”. The lamp is welded to its base...

why the buyers have 30 days to return an item?

Hi, i sell only used items.most of the time, when i have a return request, the buyer has 0 feedback or maximum 5.They start the return after 2-3 weeks sometimes even a month.So they need weeks to realize that an item is defective..once i received the...

Seller Gave Wrong Address

Hi, I sold and posted and item.Buyer gets back a few day later saying tracking says item not delivered, there was problem. Turns out he didn't give me his address but a local shop he wanted to collect from. Told him to wait and open an item not recei...

Resolved! I don't accept returns for items that don't fit and buyer wants to return, what do I do?

Hi,I'm a part time seller and can't afford to accept returns for items that don't fit. I received a request to return anyway. I'm not sure what to do. Do I stand my ground and decline the return and risk another bad review, or do I accept the return ...

feedback remove request

Hi, ebay doesn't care about small sellers at all. I sent a a feedback remove request but of course i received the standard answer "We reviewed your request to remove the feedback for xxx. Unfortunately we won’t be able to remove this comment because ...

Should I accommodate this buyer's request? And if so, how?

This is from an auction winner. If I understand right they want me to cancel their order and relist the item as a BIN. The are in China but their account is a decade old and they have 795 positive feedbacks including 6 in the past month, so I'm not t...

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Is it even worth trying to continue here?

So I’m a new seller. I put up close to 40 auctions my first go around. My mistake was I scheduled most of them and did so have g them all close with in like a 2 day period. I sell higher end glass pieces primarily so packing in the correct box size a...