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Refund requirements for delayed items shipped with USPS

I have had problems with USPS 'sitting' on packages for weeks at a time sometimes. Recently a customer submitted an INR complaint about a package that was stuck sitting in Knoxville, TN. The way I understood the situation was that I was only required...

Resolved! Will blocked buyer receive seller's offer?

Will a blocked buyer still receive seller-initiated offers? Sorry if this has already been answered -- I looked and didn't find it.

Lost Order! Showed for a few minutes

Buyer bought 5 items, the fifth Baby Jesus & Mary one showed only for few minutes then disappeared. Found it in payment processing. Not sure what do...wait a day to ship?. I was able to combine shipping on the first four orders.

Has eBay gotten rid of the improved feedback protections already?

Last year, eBay announced a bunch of new categories that they would remove feedback for. Has eBay undone this already? kyle@ebay I received this negative feedback today (all caps was by the buyer!): "I'M VERY DISAPPOINTED IN THIS SELLER AND PRODUCT ....

What is the process for extending an INR to give time for delivery?

Such a mess with USPS these days on delays and "lost" packages that I have not seen in all my years of selling. My current situation and question, A buyer has opened 2 INR's (2 orders I combined and upgraded to USPS priority at my expense due to the ...

eBay has jumped the shark and gone nuts

First off, there SCAM for buyers called eBay satisfaction guarantee (esg moving forward). It's **bleep** and must be completely overhaled. Its nothing more then a way for buyers to scam the system and hurt sellers. I sell only trading cards and like ...

eBay’s Unfair Protection: Ignoring Clear Evidence in High-Value Return Fraud

Recently, we sold a brand-new, high-value item worth approximately $5,000 to a buyer. The buyer used the item and then falsely claimed it was "not as described," returning it to us in completely unacceptable condition. Normally, we are reasonable wit...

Why is my feedback rating going down?

For some reason my feedback rating has dropped down to 98.9%. I only have one negative which was months and months ago, no neutrals and the rest are all positive. What’s going on?

Fraud Ring operating on Ebay

The other day I sold a brand new Nikon Camera.Shortly before the legitimate buyer paid I received a notification of thanks and then they asked me to ship it to an address all the way across the country as they had recently “moved.” I did a double che...

uploading photos to seller from buyer with proof of delivery

how do i send a buyer a screenshot or photo of proof of delivery?

tracking issue

So i’ve sold two items to buyers. according to the buyers, the items were delivered. yet the tracking has never updated to say delivered so my funds are on hold. tried to find solutions but couldn’t. help

Resolved! LEGO x Pokemon 2026 Yahooooo!!!

Not sure if this should be on the collectibles or the toy boards, but for sellers looking to diversify and bring in what will be a guaranteed moneymaker, this is huge! LEGO has announced it will be partnering with Pokemon, with the first sets due out...

Help in how to cancel an auction due to damage not in auction, ending tonight please

HI everyone, I listed a lamp, it is running out tonight, has two bidders, and another one asking questions, we just realized the base of the lamp, has a crack in it. We need to find a way to cancel this so we can relist just the glass (fenton) shade,...

Where do you buy your Air Pillows?

I need some advice. I use air pillows for void fill around many of the fragile items I ship. I’ve been having issues getting them delivered. Used to be fine, an order of about 350 came to my door in one big bag. Now it’s broken up in 5 small bags, th...

How to find the 2024 Sales Summary

I know I found it at one time, probably by accident. It was a page that summarized all the basics without generating a lengthy spread sheet. It included sales, shipping, returns etc. And while I am at it, anyone know which line on the Schedule C to e...