Selling

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Private offer to interested buyer

How do I send a private offer to an interested buyer? eBay Help is woefully inadequate. Thanks.

Promotions to Repeat Customers

Is there an easy way to promote new listings to purchasers who have patronized me? Thank you in advance.

Negative feedback due to an error in the title

Hi there! I sold a faux leather jacket but accidentally omitted 'faux' from the title. However, the item description did state it was made of polyester, and I included pictures of the tags indicating the material. The customer left negative feedback ...

Payout Timing Related to Shipping Label Printing

All my payouts hit my bank in two business days it seems. Seems there is a day of processing and then it's transferred. I could swear this happens no matter how fast I ship the items but I shipped fast so I'm not 100% sure because I haven't sold a ba...

Resolved! Offers and Counter-Offers

A buyer made me an offer for an item. I declined and made a counter-offer, which the buyer declined. I'm now willing to accept his original offer. Do I have the option to do that? Would it be against the rules to message the buyer and ask to make the...

Received odd positive feedback.

. "I’m sure it will be great once I get it. However I’m still waiting." I reached out to this customer.Thanked him for the feedback and assured him I would make it right.Shipped out Sept. 6 via Ground Advantage. No more tracking after that.Told the c...

Funds Went From Processing on Payment to Hold Until Delivery - No Idea Why

My funds have always immediately went to processing upon payment received to now being on hold until delivery confirmation. The only thing I did was change and confirm a new payout bank account so this must be what changed the processing trigger. I s...

what fees are lost if i cancel an order?

i need to cancel an order in kind of a screwy situation. the buyer wants the item sent to a different address, which i won't do. i asked if he wants me to cancel, but i'm still waiting for his reply. on the cancel drop down there are two options for ...

another seller copying my work

Another seller is copying my work and listing it on ebayThey're listing copies, photos and written descriptions verbatim from my listings.This is not only harmful to my business but ebays as well.I have been a seller on ebay for over 25 years and thi...

Stock Photos vs Actual Photos

So I'm going to be getting some coins next week. (I decided my stamp experiment was such a success I'd seek out dealers to get coins from - my own coins, not ones the store gives me to sell for them). I noticed of some of what I'm getting people tend...

Closing My Store

After over 15 years of selling on eBay, it's time to close my store. I'm a small time seller, paying a monthly fee plus added fees when something is sold. The straw that broke the camel's back is filing a tax return. This has become an expensive hobb...

Wrong Ebay About Us Page Still Showing on All Our Listings

I just noticed that all of our eBay listings are showing our old About Us information from before we changed our store name. How can we resolve this? On our store page where you can change the About Us information, it is showing the correct informati...

Resolved! Does it matter if tracking never shows delivered?

Hello. I shipped via USPS GA. The tracking had an alert because it was out for delivery on Saturday but was not delivered. I called the post office today and they thought it would be delivered today. i then reached out to the buyer to inform them of ...

Available Quantiry is 0 but "Buy it now" is still available and listing detail shows 1 stock avail

I have set available quantity of an item to 0 But when I browse that item, it shows 1 in stock Update 1: I have just found a setting to allow customer to buy even If stock is 0, I have turned that setting off but still I can see "buy it now" button a...