Seller News: April 2025
Stay ahead of the curve by diving into our latest updates
Forum Posts
Seller Initiated Offer automation
Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...
Is this a scam? - Ebay seller cancels my winning bid because it didn't sell for as much as he wanted
I won an auction from a seller for a on a PSA graded 10 pack of One Piece he had listed for 10 days. I ended up winning this auction for $103.00. In less than 2 minutes, he goes and cancels my winning bid with the reason that the pack was lost or dam...
Buyer Refund Agrees to Getting Sent a Replacement. How Do I Go About This Process?
A buyer who had bought something had claimed it's defective. After some messaging back and forth we have come to an agreement that I'll send him a new one. (As that is less a loss for me than having his bought item be returned with shipping costs an ...
Returned item but not through ebay
Buyer sent back a pair of shoes because she says they did not fit. The issue is that she sent them back on her own and did not go through ebay. What is the best way to refund her for the shoes only and no shipping as to not get any defects or issues ...
Item sold and shipped. Ebay is not allowing set up of Chase bank account for payment
My brother lives with my parents, but are having issues and I'm trying to help out. I don't have all of the details, but I need to find some resolution or help point me in the right direction My brother sold a used PS4 for $80.00 around 8/14/2023The ...
Buyer bought shoes in a wrong size and left a negative feedback
I’m selling shoes in multiple sizes in single listings. One of the listings is for shoes in sizes between EU44 and 50, thus the listing title read as “LAKE CX176 Cycling Shoes: Clarino Navy Wide-Width EU44-50 BRAND NEW”. The buyer I’m currently havin...
Buyer asked to cancel immediately after shipping - is this a scam?
Hi there, I sold a phone and a couple hours after shipping I got a message asking to cancel because they didn't read the description properly. My account is set up for no returns accepted, I am thinking of replying with a polite 'sorry can't do anyth...
Resolved! help me with this glass mark
I am not able to find this glass mark. please some one can help me.
Relentless overseas scammers
Having issues with overseas buyers purchasing items off my store and trying to ship them to sketchy 3rd parties.When I refund their money because I don't ship to 3rd party re-shippers, they delete their account and try again a few days later.Each tim...
Another unannounced change - but this is good
Would have been nice to know before hand that 'it' got moved Now it must of been there when I changed auction to fixed, just didn't see - really notice it - But all in all better placement.
Selling & Listing Continues to Freeze Up / Not Save on Laptop Browsers
I am having the most difficult time these past few weeks listing items for sale and it is so absolutely frustrating! I was having some success only doing one photo at a time, and going back to edit several times adding more and more photos each time....
Sudden NARU of a buyer...
So I have a regular who buys my banknotes (the ones I call foreign exchange because it's left over trip money, although some you can't spend anymore). He buys something every couple of months, has 2000 FB. Today he left a positive FB for me for the l...
Looks like the Display/Store Ads Beta is rolling out
To see if you have this, check your Seller Hub>Store Tab> IF you have this, you will see--- in the left column, under "Promote Stores" --- "Set up Store Ads" (NEW). Click that, and you'll see this: And you can go from there to set up your campaign, s...
Can’t see feedback why
I’ve just sold an iPad the buyer has 853 in brackets but can’t read any comments on feedback? When I’ve sent the invoice the invoice address is to a storage unit what do I do?
Resolved! eBay overcharging state sales tax
I just sold an item for $149 and am in Michigan where the state sales tax is 6%. I do not live in a county or city that charges an additional tax. On the transaction details page, it shows eBay collected sales tax of $12.29, which is 8.25% of $149. I...
Resolved! sent wrong item
I mailed the wrong item to a customer. I reached out to her to let her know. I've already purchased another shipping label to send her her item. How do we make an exchange. I told her to open a return so I can send her a return label for the wrong it...
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