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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Item returned as "not able to forward"

So I got a package returned today, marked , not able to forward. The buyer had contacted me a few days ago, message was "can me help", that's all. I asked what the problem was, didn't get a reply. Tracking showed the item was delivered, sent the buye...

Ebay store availability to the public is null.

My ebay store availability to the public is almost none. Trying to pull up my ebay store has been stopped.

Question

As a seller will I get paid if the item is found to be damaged in transit?? Does the buyer get reimbursed?

USPS ground advantage

Is there a report that shows what items listed are first class mail? Trying to tackle the change over to USPS ground advantage.

Resolved! Do you use promoted listings

I’m sure this topic has been covered again and again. But I’m wondering anyone’s thoughts on promoted listings. I sell vintage/antique photos, ephemera etc… What percentage do you use, do you use what they suggest? Do you use it on certain listings o...

Cancelled items are included in my annual sales leading to IRS 1099, ebay won't remove

Had two items on buy it now, one purchaser bought both, sales were combined, NOT by me. Packed individually but noticed ebay claimed shipping was combined. I REpacked both in one box after 45 min on chat assuring me shipping labels were combined. The...

How to report a seller for using fraudulent tool to remove feedback

An eBay seller is using an external provider to remove all this negative feedbacks. He has removed over 100 negatives and I have all proof and documentation. Whom do I report this to? Looks like eBay support just doesn't care to even listen.

PROMOTIONAL LISTINGS HOW DOES THIS MAKE YOU FEEL

You go to the local newspaper to list your products for sale. You pay for the listing. BUT when you check the newspaper for your listing, It's not in the paper? You call the paper and ask, WHATS UP! Then they tell you oh, You did not pay to promote y...

Resolved! Can I use eBay Standard Envelope to send concert ticket stubs?

I sold some old concert tix stubs (less than 3 oz and fit in a #10 envelope) but was unable to select "eBay Standard Envelope" when purchasing a shipping label.

Time Away Question

I am going to be gone from my home for a month or so if all goes well. My question is, is there a limit on how long I can be away.Would it be better to just end all my listings and relist in another time.How would be the best way to handle this??I ha...

Do international buyers see the full EIS cost when viewing my listings?

I've just had a person write to ask what the total shipping would be if she purchases one of my items. Does Ebay not show the full cost she would pay right there on the listing, from her point of view? To be clear, I did weigh and measure, and put th...

Can Websites now Advertise on eBay??

Just when I thought I've seen it all, I decided to do my own experiment with eBay search. Search for ".com" and see if your blood starts curdling like mine did!

Beware of the Authentic Guarantee for Shoes

Purchased some Yeezy Boost 350 from eBay new and they were verified authentic. Received the shoes, tried on one shoe to verify it fit. I then resold them as new and they didn’t authenticate because the Authenticator said it was used. Yet, I along wit...

Ebays new help device. Go through all the hoops to get a representative, present them with problem

.......and they just hang up on you. This has happened to me twice now. I think their betting you don't want to jump through the "representative" hoops again. Customer service has deteriorated at an exponential rate.

Return Item that does not fit description who pays shipping if Seller says Buyer's pay to return ?

Receive an item that does not fit description, so I contacted the Seller to return. They said okay, so I started the process. Ebay sent me a return label at no charge. Does Ebay provide the shipping label with postage at their cost or does Ebay then ...