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Resolved! Buyer demanding refund, claims item is counterfeit

Just like the title says, the buyer has received the item and is now claiming it to be counterfeit. In addition the buyer stated I should refund immediately, to which I replied with return for refund.Today I got this message:You sent a counterfeit it...

Item requires signature for delivery, buyer isn't responding.

Hello, Buyer purchased an item that required signature for delivery, value is above 750. Currently item says delivery attempted and was unsuccessful, no authorized person to accept package. I want to know if I am on the hook for anything should this ...

Facebook eBay Complaints Group: will eBay call you?

I recently found 'EBAY Complaints' on Facebook, briefly explained a problem I had, and then got a FB call from EBAY COMPLAINTS. He initially sounded legit, but as the call went on, said he'd get my account refunded for our problem via a digital walle...

how to add medium flat rate priority has a shipping cost?

Would appreciate it if someone could help me figure out how to list a shipping cost with priority mail medium box flat rate. Thank you

SMH

No sooner than I go back to work on the store I get this message from a buyer whose item was just shipped....Now on my side it does not show it, but I have no reason to question the what is shown to the buyer...and am sure he did not just make it up....

How long does it take for videos "Under Review" to be approved?

Does anyone have recent experience or data as to how long uploaded videos remain under review?I listed a couple items with videos last night, got the "Under Review" notice, but there's no video in either listing, over 16 hours later.If this delay is ...

Autopay???

Seems like after every auction sold, it says buyer chose "Autopay"?? now we as sellers have to wait UP TO 7 days to get paid?? I was told that the program gives the buyer the option to purchase and pay for other auctions from us. Is any other seller ...

Is New Promoted Listings Ad Attribution Rolling Out To US With No Notice?

I posted a bit of this on the other thread about attribution changes for UK, Australia, France, Italy, and Spain but digging into more I think it deserves its own thread. Several sellers are noticing subtle changes in wording on help pages and PL Gen...

Message Interface

I can no longer see the history of messages with a buyer -- and when I post a new message, only a few lines are visible. This new format makes messaging extremely difficult whereas, in the past, that flaw did not exist. eBay should return to their fo...

Reinstate

My account was restricted a few months ago due to some returns. I had refunded all customers without any issue — the problem was with my supplier’s supply delays. I’ve been selling for over 4 years with good feedback and performance. Please consider ...

Major Changes To Promoted Listings Ad Attribution UK, Australia, Italy, France & Spain

Just a heads up - major changes announced for Promoted Listings General ad attribution in UK, Australia, France, Italy and Spain. Basically, the update gets rid of distinctions between Direct and Halo attribution, and instead will assess ad fees for ...

Longtime Seller Penalized for USPS Scanning Failures — eBay Process Actively Hurting Honest Sellers

I’ve been an eBay seller for over 10 years, completed nearly 2,000 transactions, and hold a 99.7% feedback rating. I’ve always shipped on time, communicated with buyers, and resolved any issues the right way.Recently, I ran into something I’ve never ...

Concierge service removed

Why did my concierge service access disappear without any word from eBay letting me know. I am extremely disappointed and frustrated.

An important security alert for your account-ADVICE?

An item sold at $466, with $177 shipping on Friday. Was shipped out with priority shipping through UPS with extra insurance due to high value automotive part. We are closed on weekends, so i came in this Monday morning to a message from a new account...

RVA Seller Circle Pop-Up Listing Sprint – Today 9:30–12 ET (Bonus Session)

Quick bonus session for anyone who wants friendly accountability today!When: 9:30–12 PM ET (drop-in, camera optional)What: Focused sprints to list, photograph, organize, or relist—whatever moves your shop forward.Join: RVA Seller Circle Listing Blitz...