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Seller Initiated Offer automation

Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...

Buyer claiming an item smells and has washed the item multiple times

Hello I have a buyer who is claiming an item has a very bad smell, so bad in fact that despite having washed it multiple times the bad smell has not in the slightest been eliminated. She has not provided any description of the smell. For info I don't...

Resolved! In the absence of evidence does eBay side with the one ( Buyer/Seller) that has the higher feedback?

Let us assume that we are now facing a case and dispute regarding a damaged product, a counterfeit product, a product that is not as described, or any of these reasons, but we are facing a seller and a buyer, both of whom do not have any evidence for...

Resolved! Why is eBay saying I need to purchase and send someone a return label when they already sent one?

I have it set up so return labels are automatically issued. I have free returns. Somebody told me a skincare device they bought from me was not working. I've sold over 20 of these without complaints and it's over $50 so I asked her if she would file ...

striving towards partial retirement on ebay - not a question just a comment

Had a session with my therapist yesterday and she helped me realize that for a long time I've been in a toxic relationship with ebay, all the work and expense in terms of time, money, energy and living space. I've vented about all this here for too l...

when quitting takes a hard left turn

Been struggling for a very long time with issues related to selling both here and on Amazon (mostly books). Recently it's gotten a lot worse due to taking on tending my extensive gardens. I"ve been having a slow-motion nervous breakdown. I landed in ...

Resolved! Insufficient Address Provided Advice

I have a customer who made a purchase for 3 items each weighing 20lb.The customer provided an address to ebay and I made 3 separate shippings through ebays shipping service.To keep the packages as light as possible as I had a feeling usps wouldn't ha...

Resolved! Selling live plants

So am i allowed to sell live plants on ebay? I'm only selling in the united states, and I'm not shipping it, its only local pickup.

Resolved! Nope to my Bank Info, so nope to ebay..

I'm tired of high tech having no integrity and it being moral-less. The lack of respect that high tech has for choice and freedom is inhumane. Giving ebay my bank information is signing up for them to take my money without the appropriate control; it...

Bullying buyers the new eBay culture now that bots control Feedback

It has become clear to some buyers that asking for something not in the listing has become “part of the culture of Ebay.” This includes things like after purchasing demanding the way items must be shipped together and a new “discounted” invoice sent,...

Is the sales tax eBay collected included on the reports?

I'm getting my info together for my cpa.I went to payments, reports, financial overview and entered 2023.It's broken down nicely, but what about the sales tax buyers paid? Is that included in the Orders total? If it is, I'll have to go through each t...

Wrongful suspension

Ebay wrongly suspended my selling privileges. Upon appeal I was reinstated. However, the auction that was active at the time of my suspenstion does not show as active. How can I get the auction reinstated? Since it was for a vehicle I've already been...

AI descriptions shown without clicking description

just wondering if anyone else noticed that on the Ebay mobile app when I click on the item it will show the item description without having to click the " see full description". seems odd that they are favoring AI descriptions.

Away time and not all items show up as seller away, buyer buys and eBay has other ideas

What's the deal with away time not showing up on all items? I just had a buyer buy something when away time was active and eBay wanted me to still ship the item within my handling time of three days. The buyer requested a cancellation and I approved....

What if buyer contacts his bank to cancel a payment after the item is shipped to them international?

what if a buyer is buying as a guest and purchased an item then he waited until the item is shipped internationally then he calls his bank to object on this transaction will he still be able to get the item or how can eBay handle it with shipping ser...

Looking for a new platform... I'm tired

I started selling on eBay in 2003. The past 17 years have been a roller coaster and the ride is about to end. I have sold through the changes of charging FVF on shipping, removing my ability to leave negative feedback for buyers, not being able to ha...