Selling

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Seller Initiated Offer automation

Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...

Resolved! Unable to amend listing to announce an error

(On a different account) I have a moderately priced collectible item with about 20 hours to go at auction and one bid. I received a message from a specialist collector that I have misidentified the model number. So I went in to revise the listing by ...

Paypal accounting system going haywire?

For the last couple weeks, it's been acting very oddly. Large credits showing up that can't be accounted for, then billings that don't jive with sales. They don't make it easy for you, since there is no feature say that would highlight specific payme...

Resolved! Have Ridiculously High Counter Hits on One Item....

Good morning! I've been selling on eBay for fifteen years, and generally sell the same type of collectible item. Because of this, I have a fairly tight circle of repeat bidders, with new bidders coming and going all the time. The other day I looked a...

Empty Box Scam (Round 2)

Buyer purchased a $2700 Rolex from me about 3 weeks ago. Then, claimed the old "I received an empty box" routine. After about a week of losing sleep and worrying about what eBay was going to do, they finally came back and ruled in the buyer's favor. ...

Person Bidding with No Sales, No Purchases Bidding on my item.

I've run across this several times with people with (0) next to their name, running up bids and then refusing to pay. It always scares me when I see a high bidder with (0) next to his name. Is there a place to report these people when it happens? I a...

Return requested - wrong item sent

Buyer opened a request without contacting me first. Accused me of shipping the wrong item. Demands prepaid return label. Must have me confused with another seller because the item they said I shipped, I've never had in stock. I ask if they can check ...

Promoted Listings Campaign - Want to get noticed on Ebay? What the heck?

So now I'm getting emails from Ebay. "Want to get noticed on Ebay?" Why don't you just say that paying 13% or more on FVF and Shipping fees aren't enough if you want to be successful. We only want people to be successful that allow us to gouge them f...

Listing keeps getting removed by eBay over and over.

We keep getting emails from ebay@ebay.com that say "You canceled your listing for this item. Why not relist it? We’ll refund your insertion fees if your item sells." WE ARE NOT CANCELLING OUR OWN LISTING. I have called about this before and Ebay lite...

Resolved! Neutral Feebdack

So, for the first time in 16 years, I have 3 NEUTRAL Feedbacks. Why is it that we can't post anything to rebuke feedback? A seller left me neutral feedback because the item I sold was shipped from Mexico. Mind you, it was the exact item, in new condi...

ABOUT TO BECOME HOMELESS... WORST VIEW COUNTS EVER = LOW SALES

Help?? Please look at my Store and tell me if i'm doing something wrong all of sudden? Sales drop 75% last few months. Selling 10yrs I know the ups and downs, but nothing this bad. Ebay has finally broke me with all the constant site changes. After 1...

Resolved! Nice try scammer!

I recently sold an item; however, I canceled the item due to issues. I refunded the buyer via Paypal when I canceled. I relisted the item and it sold to another person. Today, the original buyer messaged me stating the the item was not working (Hello...

Shipping to a local store?

Hello! My name is Jeff, I am part of a very small team of tech and retail veterans that are working on a technology that would allow online marketplaces - like ebay - to ship their products to local retailers for their customers to pick up. We aren't...

Resolved! Shaking my head

So now sellers are responsible for lost or stolen packages or USPS boo boos?!? I think our customers here are getting an Amazon mentality about everything. Thanks so much Amazon. Angry customer opened a case; I provided tracking showing the item was ...

I can't even fathom why ebay doesn't do these things

Why isn't there an option at check out or to send a seller a message that you have to click a box stating that you read the description in it's entirety before proceeding? I have to click through 3 different sub windows to get ahold of an ebay employ...

Holiday setting - negative effect?

Hi guys, Do holiday settings cause a negative effect to your listings?For example, my listing at the moment is situated on 3rd position on the first page when searched with the relevant keywords. I am planning to go on a holiday for a week so I will ...