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Seller Initiated Offer automation

Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...

Massive FVF difference on two similar clothing items, what gives?

Both items are clothing, one is women's North face used jacket XL, the other is Men's Nike Medium Jacket used. The total price for the NF Jacket was higher than the Nike jacket yet the Nike fees are $9.59 and the NF fees are only $2.29. What gives???...

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Resolved! Buyer wants invoice before paying

A buyer I have dealt with before wrote me yesterday and gave me several item numbers. She wanted me to send her an invoice with Combo shipping on the items before paying. She said she could not find her "Request Invoice or the Cart" on several of her...

My 4 Biggest Ebay problems

After selling for 20 years as TRS with 2 Stores I have concluded that 4 problems by Ebay cause me the biggest problems and that have resulted in small sellers leaving to sell elsewhere. There are numerous others that I live with on a daily basis that...

Seller doesn’t have linked PayPal account

I get an error Message every time I try to bid on certain sellers items that tells me they do not have a linked PayPal account how do I bid on these items

Buyer demands 3 products in one combined listing - how to deal with this?

So i have this buyer who read one of my listings in which I am selling 3 different sizes of the same product as meaning that he gets 3 items for the price of one. The listing title was "Ralph Lauren The Big Pony Collection 1 oz 2 oz 3 oz" and the var...

Buyer Said Item Received, Now 15 Days Later Says Item Not Received

I sold a Happy Holidays Barbie on November 9 and sent it Priority Mail the same day. It was only going from Kansas City to St. Louis. On November 13, tracking said it was “Out for Delivery”. I received an eBay message that night from the buyer saying...

Promotional offer stopped working

Hello,A customer just notified me that my promotion offer is not working. This has been an active promotion that has been on-going since Sept, so it has been working (and I can see other customers made purchases from the same listing and the discount...

Gee, "thanks" ebay...today is Nov. 30th...I ship PM...my customer can expect it by...CHRISTMAS??!!

I ship 99% by Priority Mail...2-3 delivery AFTER mailing. That's EXPEDITED shipping. Now...some 3rd World Programmer is telling MY potential customer to expect delivery by CHRISTMAS if he buys one of my golf clubs tomorrow (Dec 1st), the next day...e...

left feedback but it does not show

bought an item, left seller positve feedback but did leave ONE star for slow shipping...seller waited way too long to ship and gave me a terribly lame excuse for taking so long. When I asked about what was going on with the holdup on shipping was tol...

Buyer not complying with UPS Claim Requests, Refund issued per eBay policy

I have read on this forum over and over again from Trinton words that if Sellers should issue refunds in the event of a UPS damage claim, and the buyer is expected to comply with the UPS claim even after they have received the refund from the seller....

Markdown Manager Not Working

As the title implies, I cannot get the ebay markdown manager to even load. I try clicking the new markdown header on the seller hub and the page won't load. I try clicking on promotions and the page won't load. What is going on here? I have had this ...

Buyer Paid. Hasn't picked up item and isn't responding.

Hi, I have a bizarre situation.I listed a travel trailer, and buyer bought it w/ Buy it Now and paid via Paypal. Turns out he isn't in the US as his profile shows, and he had to arrange a third party contractor to pick it up. The contractor came, but...

Can I Archive My Inventory?

While I'm doing very well on other sites, I'm reaching a point where eBay simply isn't profitable and am looking at closing down shop. However, I'd like to leave the door open to returning, especially if eBay were ever to change its fee structure. Th...

Buyer damaged item opening package

I shipped an item flat rate and the buyer is claiming that they damaged the item opening the package. They requested a partial return and after I asked for pictures, which I haven’t received, said they would take a full refund for a return. It seems ...