Selling

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Any help or important update advice for a returning seller?

So, I used to run an eBay store for a chain of pawn shops, we sold a little of everything, ususally around $350k a year. I left for a few years, but my old boss needed me back to give some temporary guidance to their new staff. They had a few situati...

Resolved! how will ebay know i shipped a item through USPS from home (Going to the post office)?

how will ebay now i shipped a item through USPS from home (Going to the post office)? Does anyone know if ebay will know that I shipped an item to a specific adress (If someone bought something from me ) through USPS from home? (Going in person to th...

my experience with Google, Ebay

I pretty much never go out on Google to shop but today I could not find a piece of clothing I wanted on ebay so I decided to try a Google search. I found what I wanted on the first site that came up. However, ebay was halfway down the page (6th), not...

Can't Contact Ebay

Spoiler (Highlight to read)Usual story - beyond my capabilities to contact them by telephone! Does anyone know how?Usual story - beyond my capabilities to contact them by telephone! Does anyone know how?PROBLEM.On my Business Seller Account, I have a...

Slight product defect. Am I responsible?

Hello All, I sold authentic shoes with original tags receipt and box. Buyer realized second imprint on sole inside one of the pairs of shoes. Had I noticed I would have mentioned it in the listing. The listing is set up not to receive refunds. The bu...

What Is Going On With The eBay Store Traffic Reports?

I am trying to access the traffic reports for my eBay store but am getting a "Something went wrong. We're sorry." error message.

Resolved! wanting ideas to keep my merchandise moving

I am curious as to why a lot of my items sit at the top of my queue with 8 or 9 people watching but they never seem to go anywhere. I wonder if there is something I can do to get the noticed and moving on. I have tried relisting them but the same thi...

Pending refund

So I listed a item wrong. Accidently put the wrong info on title so I had to cancel the order. Anyway I didn't have enough in PayPal to refund so had to refund threw bank threw PayPal. Here's were I'm confused. I gave refund ,but its pending. My PayP...

Buyer Cancelled Payment??

A buyer purchased a product from me on January 1st and payment cleared.Package shipped with tracking and it shows successful delivery with UPS on January 4th.A few days later they insist that the carrier is lying and it was not actually delivered. He...

eBay feature requested: No option for "Replacement without return"!

I encountered many cases where buyer wanted replacement because item arrived damaged, but I just wanted to ship replacement without paying postage for the buyer to ship back the zero-value damaged item.Simply No such option available on eBay.You may ...

Blocked buyers logs

I can't seem to create a "blocked buyer log". I've followed two different directions and only one got me to a "log" but said nothing was in it and did not offer how to add to it. Help!

Are buyers allowed to open sealed items and then return them if they change their mind?

I sold headphones where the buyer opened the new sealed package used them and then opened a return saying they tried them but didn't want them anymore. I called eBay and they told me this was a case of "one time use" which is allowed. I have a 14 day...

Resolved! Fishy request from eBay user?

In regards to one of my listings, I received a message from a potential buyer stating an offer a bit higher than my listing's actual asking price. They are asking me for my cell phone number, asking for screenshots of my number, and other odd request...

Please list the policies that eBay has changed over the years BECAUSE of complaints by users

Much has been made on these boards about how people, over the years, have taxed and overworked CS and how that contributes to costs at eBay. That got me to thinking about how much of that has been caused by eBay itself with policies that made absolut...

Unique seller situation - need advice

Hello - I sold an expensive cooler on ebay and accidentally shipped my husband's golf gps inside the cooler to the buyer. I had also listed the golf gps on ebay and it sold a few days after I shipped the cooler, which is when I realized my mistake. I...