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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Customer Same Day Cancellation ~ Seller Loses .30 cents :-(

eBay should refund all but the .30 cents Paypal charges when a customer cancels an order. eBay refunds you all the FVF but Paypal keeps the .30 cents for the transaction If the customer cancels after paying all but .30 should be refunded. . .

Changes to Contact Information Policy - email from ebay

Anyone else get this?It starts by saying that I have contact info in my listings. Um, no.Then it says I can add my phone number to my Q&A so buyers can call me.Um, HUGE NO. If they ever make this mandatory, it will be the last straw for me. Do they r...

What do we do about abusive buyers

In the beggining of August i sold one of my novelty celebrity fake ID's to a buyer who is just simply out of the touch with real world. Within 5 minutes i received an ebay message containing all his personal information you would find on someone's dr...

Resolved! Seller assumes all responsibility for this listing - where's the teeth to it - eBay ?

Yes it's a form of seller's fraud of a buyer without eBay having any teeth to chewing away at a top sellers positive ratings - for this very reason. This seller alone I'm speaking (that I'll not name) has done the same to me as in multiple of others ...

How do you opt out of Sellers Hub?

Thank you in advance!

Guaranteed delivery punishment

I have one simple question:Will those of us who refuse to sign up for guaranteed delivery get a beating from eBay?It certainly seems so- the more i keep clicking on X button on my Seller hub page, more my sales are declining.I was just wondering if t...

Shipping calculator: buyer charged less than actual shipping.

I've seen a number of threads on this problem dating back a few years, but none that seemed to be resolved. Shipping from NY to Oregon with calculated USPS Priority shipping. Buyer paid $7.20, calculated shipping $10.28 with discount. Package size an...

HELP! Negative feedback

Hi, I guess it is inevitable that we all get negative feedback at some point, but I'm wondering if there is anything I can do about this. Negative feedback reads:Very tiny punch and was broken when received First of all, the first indication that I h...

Shipping items to Florida

About 25% of my customers are in Florida. I have a few items going there, I know for sure they're all going to take more time to be delivered then the system says. Will these packages be considered "LATE"? Or has eBay taken this into consideration?

Not able to list Item. Get Shortened URL error. Ebay help is NO HELP!

Listing a lot of VHS movies. I listed a lot before this one with no problem. Here is the error:It looks like there's a problem with this listing. We’ve noticed that your listing included a shortened URL. eBay no longer permits shortened URLs (e.g. bi...

Resolved! paid and shipped section gone ? an my old FB section I had hub dumped that is when I lost all

Paid and shipped section gone an my old FB section too I had some great FB " sayings'I had Hub but dumped it after two days now back to my old Ebaythat is when I lost all ~ anyone else ? Thanks for your help Ebay 10 years

Basic Store Suscription Worthless

After 4 months of beign subscribed to the basic store plan, and listing/Relisting several items we haven't sold a dime. Why? I've been watching all our listings and titles, prices, shipping rates, so on. But nothing happens! I'm really tired of tryin...

Just thinking?

You know everyone. Sellers should just be able to list their items. They should have a fair site on which to do it, and BE SHOWN equally. They should be treated like human beings and not have to jump thru hoops and complicated policies. Those of you ...

Cancel winning bid buyer has 0 feeback

Yesterday I had an auction end, and noticed that the winner had 0 feedback and a brand new account. The buyer placed the winning bid 20 minutes before the end of the auction and I messaged right after it ended saying I would ship as soon as payment w...

Ebay store - unsold items - not relisted - how long retained by Ebay?

I have an Ebay Premium store. Been selling on Ebay a long time, since 2003. I know that my list of "unsold items" used to delete from my list every 60 days before I got an Ebay store. Once I got the Ebay store, I the items would stick around for 90 d...