Selling

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Update to Image Issue

Hi all, Thank you for your patience and once again we apologize to everyone who experienced issues with being unable to view images in listings as the images are taking time to load or no images available.The Product team has informed us that the iss...

Personalizing invoices

I’d like to send my buyers a personalized invoice but can’t find how to do it. Are there any templates? Thanks in advance for your help.

Resolved! How do I find a buyer's contact information

Rarely happens, but I need to call a buyer. Where can I find their contact information again? The link https://www.ebay.com/sch/ebayadvsearch?_skipfnorm=1&_sofindtype=9 doesn't seem to be working when you try and get results. Anyone know?

Is there any way to find which products are best sellers

looking for help in determining which items are best sellers

Buyer opened a return case stating my item is a counterfeit

Buyer bought a jacket from me. It was new with tags, SKU, barcode, brand, copyright information, model number, serial number all still attached to jacket. Buyer messages me after they receive the item. They say they don't like how the jacket feels. T...

need guideline: listning goes private when it gets sold

Some days ago I turned a setting on that makes your listings go private when it gets sold. I don't remember what it was called but I would like some help with guidelines on how to turn it off.

Listing Pictures in App

Has anyone else noticed that when you list with the ebay app, you cannot change the size of picture. For instance, I always had my camera settimg on my phone to a 1x1 aspect ratio. EBay is now forcing me to take a rectangular photo, which does not wo...

Trains and Hobbies

I see many sellers don't know scale when posting items for sale. I go on search now for trains and Ebay is mixing up O scale and HO and N all n one category ie: Lionel O scale postings of HO items N this has never happened before. I for one turn it o...

Autoclave 510 K Premarket Notification Number...

Every time I go to list an autoclave, eBay pops up their warning that the listing must contain the 510 K Premarket notification number. Now, I have never included this in any listings and I have never seen another autoclave listing that has this numb...

Resolved! HTTP Info Link to Convert

Can someone provide me the link for the https converter? I have a template that needs updating. It's been a while since I posted anything and I've lost my link. TIA! -- Jeanette

Return fraud from buyer

Today we have received a fraudulent return (meaning the item we received was not the item that we sent) from a buyer. We plan to call eBay CSR tomorrow as soon as possible, before we think about processing a refund for this buyer. Does anyone else ha...

feed back

Is EBAY taking your feedback away because you have no sales ? how can you have sales when EBAY is showing the items that they want to sell?? I had 100% sales from year 2001 till last month when EBAY started to deduct feedback that I earned before now...

Resolved! feedback issue., Maybe

I sell coins, I had for sale 63 proof cents. I have sold over 150 sets without any buyer complaining .When I started selling them I put 50 coins in a coin tube the other 13 coins in a 2 x 2 cardboard holders & I did mention this in the description . ...

Resolved! PayPal closed my account today...guess my eBay days are over...

The other day, I sold $3,000 is bullion coins, which is the highest item I've ever sold. I've sold $1,000 items before. I had the money go to my PayPal account, however, the most that has ever gone through that account has been around $300. Suddenly,...

Buyer is asking for a refund yet they sold the item!

Hi everyone, As you can see from the title... This buyer bought these shoes in November 2018 and recently messaged me in January for a refund stating that the shoes were not the correct size. Even though I do not accept returns, I said that the buyer...

Seller is asking me to pay for “expedited shipping” after already paying for “security reasons”

I recently bought an item that is being shipped from Japan. the seller sent me this email recently and I want to know if this is a scam or not. Thank you for your order.We confirmed this order.We started preparations for the shipping.Please note that...