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Seller Initiated Offer automation

Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...

Leaving feedback

Why is it so difficult for a buyer to leave feed back after they recieve the item they purchased? If everyone left feedback that bought something seller's would have more stars and that means for the buyer that the buyer will recieve what he or she p...

Impression Numbers Are Wacky

When I just looked at the Performance area (Traffic) in Seller Hub for Jan 8th - Feb 5th something does not look right to me. Should the numbers be the same in both areas for the same period of time?

Quick List Tool (QLT) versus Advanced List Tool (ALT)?

Many threads here related to using the Quick List and/or Advanced List ebay tools. Is there any "comparison list" whereas a seller, whether newbie or seasoned, can decide which tool to use if they knew the advantages/disadvantages? Just finished read...

New on ebay

Hi all,I am new to Ebay, just posted my first listing yesterday, I got these pop up phone grips from China that I thought were popsockets but they r unbranded, so I cant put the word popsocket in the description and now I'm worried that no one would ...

Do I have the right to cancel a BIN order without being subject to negative feedback?

So, I just had a buyer issue, guy was asking for partial refund even before the item was delivered because he felt he "overpaid". Once he got it, he claimed it wasn't as described so he could get the refund. I was worried of a possible issue with the...

I didn't click Paypal only when I created my Listing...

And now the seller wants to use a credit card instead of Paypal. I was not enrolled in Managed Payments at the time of sale. (My description said Paypal only, but the listing itself had both Paypal and Credit Card... so my mistake I guess.) Since the...

Why ebay does not adhere to its own policy of feedback removal and allows buyers to defame a seller

I sold an item (plush toy) which had to be sent with hair tied neatly in rubberband etc so it would not be messy. The buyer changed their mind and used the above and claimed the item was used when it was brand new. Due to their opening a case and mak...

Printing USPS First Class Labels for Envelopes Through eBay

For years now, I have been selling an item ( a fabric patch), that fits into a regular 6x9 flat envelope and using stamps to mail them (two items is still less than 1oz) within the U.S. and internationally (currently $.55 domestic and $1.15 internati...

Report a Buyer When they have Improperly Used the system!

As a seller we can all appreciate that we run into problematic transactions from time to time. It is always important to take each issue that may arise on the merits of what is going on with this specific transaction and proceed accordingly. Lucky fo...

"Fast & Free" keeps disappearing from listings

Another Ebay screw up... don't know if any others have noticed this with their Fast & Free listings or not, but the "Fast & Free" keeps disappearing from listings on search and store. I will be gone for several days, then suddenly the listings will h...

Resolved! Guidance please

Via eBay messages, buyer asked to return. I have a no return policy, but I immediately and politely said no problem, please return and upon receipt I will issue a full refund of additional payment. No case opened by buyer. Upon receipt and after I ch...

Resolved! Ebay says yes but you can't list in two catagories under "Collectables".

Ebay says you can list an item under two categories under "Collectables" but you can't. They tell you to click on a button under "Details" in your description to add a second category. Only problem is there is no button available to click on. I liked...

Resolved! Promoted listings

Hi, I have just put some items to promoted listings and try it out. Do I need to pay the percentage of the insert fee plus final fee if the item is sold? or I only need to pay the percentage of final fee. Do you think it is worth to join this promote...

Declining Used Auto Part Sales

Anybody else seen heavy declines in used auto part sales?Sept 1 last year we had a 50% drop like turning a valve half off (impressions, clicks, and sales)Complied with EBay, removed restocking fee, added 60 day returns, 3 day delivery, etc sales retu...

Global Shipping Program

Copied the following from the global shipping page:The Global Shipping Program makes your items available to over 60 million buyers worldwide. You're protected from negative / neutral feedback, and have control over which of your items you want to sh...