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No buttons to submit counteroffer or accept offer

I got an offer for one of my items I sell. Before it was easy - you click at the link, you can choose accept, decline ot submit counteroffer. I click at the link and I see nothing, no links, no buttons to accept, decline, counteroffer, I cannot respo...

How do you get Authenticity Verified seller status?

I sell mostly certified coins and have noticed some of my competition getting an Authenticity Verified status. It simply states that eBay has people that will certify a seller as such with no special shipping requirements, or "club" you have to join ...

Did buyer give too much info for their shipping address?

A buyer messaged me about an INR (he didn't file INR case yet). They typed their address on the message. The address he typed to me is different from the address that he attached with his payment when he paid. The original address contained a "box nu...

Just when I thought I'd seen it all; buyer wants refund on sale they cancelled...

On Saturday, Sept 14th, we sold a Dewalt driver. Two minutes after the end of the auction the buyer sent through a formal request to cancel the order. The following morning, Sunday, I cancelled it and relisted the Dewalt. Monday morning I came in to ...

Resolved! new user agreement effective aug 30 2019, released via ebay msg sept 13th 2019, 14-day acceptance

so we only get one day to read and accept the new user agreement? doug@ebay brian@ebay @Anonymous what gives? is this really what sellers can expect from ebay now and going forward, 1 day? the new agreement doesn't even give a list of effective chang...

User avatar by Guide
  • 2965 Views
  • 27 replies
  • 7 helpful

Direct Links to eBay Store

What URLs are supposed to work? stores.ebay.com/STORENAME You have to leave off the https with this one or it won't load. When you type it the way I wrote it above then it will load by redirecting to this link: https://www.ebay.com/str/STORENAME The ...

User avatar by Not applicable
  • 724 Views
  • 8 replies
  • 0 helpful

Anyone experienced with Russian Customs?

So I've been shipping to Russia since 2013, and only had one shipping problem (in 2013). My first question, do coins fall under the customs guidelines regarding antiquities? If a package contains one coin that fits in that category, do they confinsca...

Higher than usual webpage errors?

Anyone else having more than usual network/webpage/server errors trying to conduct business on eBay? For the last week or so I've been getting quite of few "it's not you, it's us", "try later" etc. errors that look to be coming from eBay, not some ot...

User avatar by Thrill-Seeker
  • 236 Views
  • 2 replies
  • 0 helpful

Resolved! Any advice on upping my selling game for a non -serious seller?

Hello all, I've been selling "off and on" eBay for over 10 years. I recall my first sale, a nice boat compass where the buyer lived on Maui and, as I was headed there the following week, he allowed me to deliver it in person! Okay, that' just to show...

Feedback removal under the new fall seller update

This may be a question for the eBay staff, but I'll start here. Under the loosely termed "seller protection", are we covered from negative/neutral feedback if a buyer chooses not to send an item back using free seller returns? I have "buyers" that us...

Mark Showing On Only EBay Labels

I have a very weird issue that has been happening for about a week. When I print an EBay label in Firefox, an ink mark shows up on the end of the other half sheet (pics attached). The mark smudges if you run your finger over it so I end up having to ...

Can this buyer leave negative feedback?

Buyer filed a SNAD return 30+ days after the item arrived to them. My return policy is 30 days. It has been less than 60 days since the sale. Can the buyer leave a negative feedback if I decline the SNAD return request?

Resolved! Buyer made a false claim that he received an empty package and I'm afraid he will get away with it.

I sold a $100 trading card to a buyer who offered the highest and I shipped the item in a bubblewrap envelope folded in half. The buyer has a 100% positive feedback with over 130 reviews. I'm a new seller and this is the very first item I've ever sol...

User avatar by Adventurer
  • 6743 Views
  • 64 replies
  • 2 helpful

international INAD ebay refunded without return

Buyer opened an item not as described case from Russia. I clicked on the case that I could not purchase a label from the buyer's country. I messaged the buyer through ebay messages to let me know the return cost and I would refund it to him. The buye...

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