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Negitive feedback after cancelled sale

Not long ago I sold a pocket knife on the site. After the sale I waited a few days then sent an invoice. The buyer responded and promised to pay the following Wednesday. Wednesday came and went without payment. So over the next week I sent a couple m...

Resolved! Handling time being ignored?

Yesterday 7 of our orders showed up with the handling time being completely ignored and even though 1 day handling time, came up as 0. Today it looks like it's worse and 40 of our orders are having the issue. All of these below orders are items with ...

Feedback and Concerns Regarding eBay's Automated Offers Feature

Hello eBay Community,I wanted to start a discussion about eBay's recent push encouraging users to enable the automated offers feature on their listings. While the concept is innovative and can potentially benefit both sellers and buyers, there are so...

questions on ebay store I just opened up..

Do all the listings automatically go to the ebay store so im not charged for the ones i have listed?

Resolved! Possible Buyer Scam...What Do You Think?

This morning I got a notification from eBay that someone purchased and paid for a Buy It Now item I had for sale ($5.99 purchase price). The first-time buyer had a Florida address, so I thought I was shipping locally (Florida to Florida). Before ship...

RTS twice due to non collection

Wondering if anyone has encountered this before and can offer some guidance. I sold an item, shipped it, but the buyer never collected the item at their post office so it got returned to me. So I contacted them and offered a refund or repost at their...

New Seller Tips and Advice?

Hello everybody!I'm 5 days new to the sellers community on eBay. I've been thinking about doing this off and on for the better part of 2 years, and this past Wednesday, 9/11, I decided to launch my store! It's been 5 days and I still haven't made a s...

Buyer Complaint about paying a fee for picking item up at post office

Hi All,I recently sold a football helmet for $300, purchased a USPS Ground Advantage shipping label for $5 and the maximum weight for the package was 70lbs. I was notified that the item arrived at the buyer’s post office. I received a message from th...

Ebay shipping process is highly flawed

I had a set of 4 expensive wheels and tires listed for quite a while on eBay, then someone bought them for a highly reduced price. I had always dreaded that day because I had a feeling that shipping them would be a major pain, but as it turned out, i...

Should I close my account and reopen another? Sales drastically down since bad review.

Hi all,A few months ago, I shipped an iPad to a customer in Israel via the EISD program. I mailed the item out on-time as advertised but the package was held up multiple times at the eBay distribution center in Illinois and during international trans...

How best to handle requests for discounts

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Resolved! Is it true that ebay is congested by mass reporters or price gougers nowadays?

I saw this post https://community.ebay.com/t5/Ask-a-Mentor/A-competitive-seller-is-mass-reporting-my-listings-as/m-p/33906483 and this type of problem is being shared in Reddit. I bet ebay reps would remove the list than proving the reporters' fake r...

I do not see shipping a padded/large envelope

Hello! When I list an item I no longer see the option for "large envelope." Can I still ship a small item in a padded envelope?If so, would that be USPS Ground Advantage (no longer first class) and what would I enter for the measurements as far as th...

Had a fire in one of my warehouses, had to cancel some orders, eBay restricted my account

Hello eBay Community,I never thought I’d be in this position, but I’m reaching out to you all with the hope that someone here might be able to help. My business, which has been operating on eBay for years, recently suffered a devastating blow when ou...

Resolved! False Negative Feedback

Hello eBay Community,I’m hoping for some advice on how to handle a frustrating situation with a buyer who left negative feedback under false pretences. Here are the details:Tracking and Communication: Once I shipped the package, I sent a message to t...