Selling
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Seller Initiated Offer automation

Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...

HTML in the 'Description' box

Ok. I am doing some work on my listings page ...I am working with a programmer/designer.She wants to do a 15-second loop video, and is proposing ... ''I will write some code and host it on the cloud. And it will show up on the listing." Is this ok?I ...

Multiple orders from same address then bogus return

We have received many orders from **** NE Mt St Helens AvePortland, OR 97250 User then submits a return request and returns nothing - then submits a case and appeals. Does ebay not know that this is happening, seems the entire internet is aware of th...

Payments and mix up

Hello, I been an eBay seller for around 90 days now, and over that 90 days I've had 4 sales totaling around $165.00, one of the sales was a return ok I'm new to selling so eBay keeps my funds on hold until the buyer gets the items and inspects it, on...

Selling with shipping and local pickup

Listed a $4 item with $12 shipping or local pickup (first time offering local pickup as option on an item). Buyer purchased and paid shipping. Buyer then messaged he would pickup locally and to credit his shipping. If I credit the $12 shipping, will ...

Item never returned yet case closed

Sold an item and buyer said no longer needed so I offered return. Ebay takes all the funds and the person never sent it back. Ebay closes case and doesn't let you appeal? It's been 27 days. Solutions?

User avatar by Rising Star
  • 131 Views
  • 5 replies
  • 0 helpful

INR case delivered

Just need to know if anyone knows when an INR case, that shows delivered, is closed? I’ve uploaded tracking to show delivered. Buyer just opened INR stating she had several packages stating they were delivered but she hasn’t received any of them and ...

Buyer requested to return but never sent the item

I sold an item and immediately after I shipped the buyer asked to cancel. I explained it was too late. Exactly 29 days after buyer received the item they requested a return. I opened a case because clearly this is buyer’s remorse. Ebay ruled in favor...

User avatar by Adventurer
  • 69 Views
  • 3 replies
  • 0 helpful

Resolved! I can't leave feedback for a buyer

I have tried all the help, the instructions etc. I have a buyer whom I want to leave feedback for. No matter if I go to sold items in seller, or whatever else in seller hub.... All the instructions are useless. I can't click on sold or orders. It jus...

User avatar by Not applicable
  • 1828 Views
  • 14 replies
  • 3 helpful

Q4 ---Doing anything different this year?

Some will say it's rather late, but what the heck: Are you planning on doing anything different for Q4? Adding new categories or product lines? Changing your selling policies? Using social media, discount sales, etc? I'm moving from 30 day free retur...

Abusive buyer

I'm curious if anyone has had a similar situation. I am a seller that has been selling on ebay for 20 years. My feedback score is 100% positive, however, in the last two months I have tried to sell two cellphones, both in great condition (they were i...

User avatar by Adventurer
  • 666 Views
  • 38 replies
  • 3 helpful

insertion fees through the roof why???

I've been with ebay since 2006 now getting charged on all 900 items .35 cents!!! I'm super mad ready to sell on another site if it doesn't get fixed!

User avatar by Rising Star
  • 137 Views
  • 5 replies
  • 0 helpful
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