Selling

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Help! Question about cancelling a customers order.

If customer ordered 3 items, do I get hit with one cancel\defect? Or do I get hit with 3 order defects?

disabling auctiva

If i disable my Auctiva account will it delete all my eBay auctions ? or just the formatting from auctiva.....it seems even when i use eBay's "list it now" on my ebay, it gets imported into my auctiva account....it also inserts auctiva's counter & ot...

Search engine an epic fail!

I was in the process of listing a Men's vest, with the brand being "The Territory Ahead". I wanted to see all the active and sold listings of used vests to determine a fair price and view the sell thru rate. So I typed in the search bar precisely "Me...

Ebay charges fees on shipping and when you refund, they keep the final value fee!!!!

yup, thats right, it was bad enough when ebay started charging final value fees on shipping costs, but since ebay and paypal split...and possibly before...they don't automatically refund the fees when you refund shipping to your buyers. to make matte...

What is wrong with markdowns?

Sales created six and four hours ago are still "processing". There are only about a dozen listings included in one of those markdowns and even fewer included in the other. eBay, it's the busiest shopping 2 weeks of the year and sales are not working?...

Quid Pro Quo

Ebay wants me to work with a criminal in regards to a feedback scenario. I got negative feedback for a tool that my buyer says he never received. I have been working with the post office into finding out what actually happened. But all evidence point...

Seller self protection against dishonest buyers.

Hello all, take photos of your items during the packaging process and forward them to the buyer via eBay's messaging. This is what I use; Hello (full name), thank you for your purchase(s), your order has shipped. I've attached photos of your items du...

Thanks for keeping our beloved bad buyers safe eBay.

Here we are again, another bad buyer and another win for them. Customer service at it's finest. I had a guy buy a DVD recorder/VHS, got it delivered and he couldn't figure out how to use it. I helped him as much as I could, sent many messages and it ...

Northeast Snowstorm May Affect Shipments

...but it's so pretty this morning.Almost 23 inches near Albany, NY.

Resolved! Buyer requests return on NIB item after using it for 28 days.

Hi,Here's a new one for me, my first return ever. A buyer purchased a "floor-robot" from me, new in open box, all parts factory sealed, including the manuals.Item description: ".... New in Box, never used.Opened it up to check it out and find UPC, In...

Can't send invoice to buyer...instead getting VERY STRANGE message!!!!!!

I want to send a revised invoice to my buyer. So I go to my seller hub page, click on my SOLD item, then click on SEND INVOICE. The following is the nonsensical message I have been getting for 2 DAYS!!!! "Payment information for this item can only be...

I need some input

A buyer purchased an item and I went to print up the label and couldn't due to incorrect address. I notified the buyer and they sent me an address through an ebay message. The buyer wanted to have me change it and I told them that they would have to ...

Buy gave me an offer higher than the listing price

Hello community, I recently got an offer from a buyer that was about $20 more than the listing price. They didn't request faster shipping, or any special request that would prompt this more expensive offer. I sent a counter offer for the actual listi...

Ebay to get a share of the Sales Tax Collected from San Jose

One more bit of information that will probably effect our online Sales as Ebay now is monetizing the collection of Sales Tax it collects into more revenue for their pockets from the Sales TAx that is collected. I will lay odds that CA is not the only...

BEWARE OF PAYPAL POLICY

I just sold a brand new iphone and sent it to a distribution center where it finally made its way to Russia. After the person had my phone for over two months, he decided to file a claim through PAYPAL stating that the phone is scratched. This was es...