Selling

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking details not being updated:"We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our t...

FYI for those who are interested: ebay reports Q3 Results Today

Just a guess, but I'm expecting no real GMV growth, possible decline in active buyers but ebay will focus on enthusiast buyers. Revenue growth, if any, will be largely attributable to Ad revenue (Promoted Listings). In other words, as usual, nothing ...

Resolved! Sale being sabatoged

My authentic item is listed. A buyer emailed me this evening and told me I could be sued by the company because my item is not authentic. I emailed back that it was authentic along with pictures and item packing/identification tag. I am guessing that...

Buyer states item not delivered. Tracking shows delivered over 30 days ago on 9/18.

buyer states item not received. Tracking shows delivered. Am I obligated to refund the buyer?

Question about requiring immediate payment on BIN best offer listings

If a seller requires immediate payment for Buy It Now where Make An Offer is an option on that listing are buyers who make an offer obligated to pay immediately if the seller accepts the offer? Or is the immediate payment only required for a buyer wh...

Listings with watchers turned into auctions

If you have watchers for an item & you change the listing to an auction... Does the watcher see it?

Resolved! Why Would a Seller Exclude a Specific Country From International Shipping?

Why Would a Seller Exclude a Specific Country From International Shipping?It's my understanding that there are prohibitions on selling certain items tocertain countries. Is it up to me to set up exceptions of certain items to specificcountries, or do...

Holiday Seller Check In Agenda Posted

Only two weeks late, but hey, who's counting? https://hopin.com/events/holiday-seller-check-in-449ab1af-64e1-4b0a-bd3f-70d6cfb224d2/registration

Resolved! EBay is changing the prices in DRAFTS WHY? and How to Stop it

When I create a draft on my desktop and save it the price I made is set. I go take photos with my iphone and then go into the draft, prices is still what I set it to be. I upload the pictures and then go and check the price of the item BAM ebay is lo...

All record of an ebay transaction of an item sold, disappeared without trace.

I recently sold a Lego minifigure on eBay, which I printed the shipping label for and mailed it. When the buyer received it, he sent a photo and asked "what was the scratch on the chest". I went to view the listing, but discovered that everything, in...

Resolved! Item not received claims are pushing me into the high category

Recently, I've had a string of buyers open item not received claims days after their items show delivered. The cases wait the 3 days and then are closed in my favor as they all show delivered prior to them opening the cases. I just noticed that eBay ...

Will eBay ever increase the value of the Shipping Supplies coupon? Stuck at $25 for over 7 years...

I try to remember every quarter to use my $25 shipping supplies coupon, which I think used to be promoted by ebay as a "FREE Shipping Supplies" coupon. But the value of that $25 has gone down dramatically, while eBay has never increased the coupon va...

Photo size

I'm hoping someone can help. I've got a few listings which require a customer to send a photo to print onto the item they have purchased. I've just sold my first one and the customer has used the messaging service where you can add a photo. However, ...

Discrepancy between sales tab total sales & seller financial report summary, cannot figure it out.

Just catching up on all my numbers & paperwork and noticed that the total sales(revenue) number is different from the number that's on the financial summary that we get every month. I cannot find out where that difference is coming from and was hopin...

Resolved! Amount must be at least 5% less than your Buy It Now price ($12,777.50 or less).

I am trying to send a custom offer to a buyer via email by following these steps: https://www.ebay.com/help/selling/listings/selling-buy-now/adding-best-offer-listing?id=4144#section6 However, it looks like I need to give a 5% discount or greater. Th...

Gift Card Dispute

I just sold a gift card and now the buyer is saying they don't recognize the transaction. I provided the buyer all the info on the card, so of course the card is drained now. I know people will say that I should have shipped the item, but they could ...