Selling

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Update on Current Good 'Til Cancelled (GTC) Renewal Issue

Dear Sellers, We are currently experiencing a technical data processing delay that has temporarily impacted the timely processing of some Good 'Til Cancelled (GTC) renewals, affecting the visibility of certain seller listings and listing count on Act...

Product Ratings

Can someone let me know why there are product ratings for an item I'm selling even though I received and listed it AFTER these ratings were posted and never listed it before? How is that possible?

Buyer Guides

Whatever happened to the eBay Buyer's Guides? I can't find them anymore!

Best way to cancel a buyer's purchase.

With the holiday season and peak sales (and peak crazies), I find myself less lenient with buyers. A buyer buys 3 size Med of the same item/listing. He leaves a buyer note (which is done at checkout) to change the sizes to 1 Small, 1 Med, 1 XL. He co...

Cancelling a Sale is NOT Free (Ebay and Paypal get their fingers in)

Once again I sold a PICK-UP ONLY item to someone who expected it to be shipped for free.This is a pool ladder being sold for under $20, and shipping the oversize package would be triple-digits.I don't know how to make it any clearer that it is pickup...

How to Alert Possible Customers of very delayed Holiday shipping

Due to my travel schedule for the upcoming months, I will not be able to fulfill orders between December 10 and January 15. I have placed this in my seller profile with asterisks around it (see attached photo). Are there other ways I can alert possib...

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Can't find the link to Selling Manager

I'm subscribed to Selling Manager but I can't find the link. Any help is appreciated.

Wkly Chat

alan@ebay @Anonymous You guy should have finished the eggnog by now? lol

Resolved! Buyer able to open an eBay case on item delivered September 26th

On Nov. 22nd I received a return request from an item that was delivered on Sept. 26th. I have 30-day, Free returns . eBay normally auto-approves all returns though this one is past the 30-day return timeframe so I reckon that might be why they sent ...

Buyers dont even look at pictures

I just got a buyer asking me what is the difference between the grey and charcoal I sell on the same listing. The colors both are shown individually on the listing and change to that color when you choose it. Its pretty clear what the difference is. ...

Promotions not cycling through

I set up a ton of sales today to start at 7am EST. They are all stuck in "processing" status. When I look at my store, there is nothing on sale. Seriously?!?!?

Ripped off by buyer

I sell items on both Poshmark and eBay, which means I ship a lot. One day I shipped seven packages and I started monitoring my post office since one of my packages every week would leave the P.O. unscanned. Well, an expensive Chanel lip gloss was the...

Resolved! Ships today if paid within 8 hrs 59 mins ???

Today I just noticed this on my listings. A counter telling the buyer that their item would ship "today" if paid within that count down time frame. Right now at 8:06am EST it says "Ships today if paid within 8 hrs 52 mins".Now we are a SUPER fast shi...

Resolved! How to close a case if the item shows delivered?

Hi! I had a buyer open a case for item not received. The USPS now shows the item received/delivered. The buyer says she received it and wants to close the case but wants me to do it or wants me to tell her how to do it because she doesn't understand ...

Think I'm about to get scammed - what should I know/what can I do?

tl;dr - sold my iPad Pro via auction to a US buyer. Shipped right afterwards and did the insurance/signature required. Buyer just contacted me saying that he didn't receive the iPad, only a keyboard, asking "if I made a mistake". Nothing has been cla...

Items on sale not showing sale price in seller view or on markdown manager.

Because of the recent slow nature of markdown manager starting and ending sales, I checked my listings to make sure the most recent sale had started. Pulled up active listings, and none of the items were showing the sale price.Then I noticed one of t...