Selling

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Buyer is questionable, high value, have not shipped yet, is there a way for me to cancel an order?

Have a buyer that negotiated a price - ok. Claimed he was a vet and wanted a discount. Ok. Then was surprised he had to pay sales tax, strapped for cash, yet has a site with 100's of items, >2000 reviews, many very expensive items >$2000. They have t...

Missing Mail Search vs Help Request Form regarding Mail Class

I'm about to file a Missing Mail Search. The package was sent Ground Advantage but the Help Request Form states it is First Class Mail which is incorrect. So what service type do I choose when filing the Missing Mail Search, Ground Advantage or First...

Resolved! How to sell an old pair of Zenni eyeglasses (with RX lens)

I have an old pair of Zenni eyeglasses I want to sell.Do I sell them with the lens taken out or leave the lens in and put it in the description?

Resolved! NON-PAYMENT FOR WINNING BIDS-I HAVE 3 THIS WEEK

WHAT IS GOING ON WITH BIDDERS? SOME HAVE FAVORABLE FEEDBACK, BUT DIDN'T CANCEL BIDS-JUST NEGLECTED TO PAY. I WISH THAT THEY WOULD DO THE HONORABLE THING AND AT LEAST CANCEL THE BID.

Variation to an existing listing

Hello Guys, Does anyone know how to add variations to an existing listing? Or can I just set variation to new listings? I have listings that I would have variations but they are already listed and I don’t want to lose the reviews and watchers. thanks...

Please help, can't sell products, account was suspended after registration

Hello everyone! I am a new on Ebay so really need an advice or help with a solution, in google or YouTube I didn’t find similar case. Me and my friend are Ukrainian artists and we want to sell some our own paintings with Ebay. We checked information,...

account suspension help

how to connect with a ebay agent ?about my account suspension ? i would like to have my account reinstated but having no luck, i am retired and had been selling some of my coin collection for money to pay bills and try to stay a float i have had a 3 ...

Where are Our Buyers This Week..

I have been selling right along since January and now this week... absolutely no sales and very low views. Maybe they are giving up buying for LENT! Or is something wrong with EBAY"s System??? Any thoughts or maybe it is just me and my items..

Refund requirements for delayed items shipped with USPS

I have had problems with USPS 'sitting' on packages for weeks at a time sometimes. Recently a customer submitted an INR complaint about a package that was stuck sitting in Knoxville, TN. The way I understood the situation was that I was only required...

Resolved! Will blocked buyer receive seller's offer?

Will a blocked buyer still receive seller-initiated offers? Sorry if this has already been answered -- I looked and didn't find it.

Lost Order! Showed for a few minutes

Buyer bought 5 items, the fifth Baby Jesus & Mary one showed only for few minutes then disappeared. Found it in payment processing. Not sure what do...wait a day to ship?. I was able to combine shipping on the first four orders.

Has eBay gotten rid of the improved feedback protections already?

Last year, eBay announced a bunch of new categories that they would remove feedback for. Has eBay undone this already? kyle@ebay I received this negative feedback today (all caps was by the buyer!): "I'M VERY DISAPPOINTED IN THIS SELLER AND PRODUCT ....

What is the process for extending an INR to give time for delivery?

Such a mess with USPS these days on delays and "lost" packages that I have not seen in all my years of selling. My current situation and question, A buyer has opened 2 INR's (2 orders I combined and upgraded to USPS priority at my expense due to the ...

eBay has jumped the shark and gone nuts

First off, there SCAM for buyers called eBay satisfaction guarantee (esg moving forward). It's **bleep** and must be completely overhaled. Its nothing more then a way for buyers to scam the system and hurt sellers. I sell only trading cards and like ...

eBay’s Unfair Protection: Ignoring Clear Evidence in High-Value Return Fraud

Recently, we sold a brand-new, high-value item worth approximately $5,000 to a buyer. The buyer used the item and then falsely claimed it was "not as described," returning it to us in completely unacceptable condition. Normally, we are reasonable wit...