Selling

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Seller Initiated Offer automation

Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...

Item sold as defective, description is explaining the defect and the photos clearly show it Return??

How does a seller have to pay shipping back and all of the fees for an item that is clearly stated as having a defect, My entire description is pointing out the defect and describing it. The listing is as is no returns please make offers accordingly....

Revising Active Listing

In the past it was possible to revise an active listing with bids already received and more than 12 hours to go via an 'additional information' section, which would appear after the main listing description. This was useful when wishing correct incor...

BLOCK 2 BUYERS

Some heads up on this guy, and his girlfriend he purchased a boxing magazine on march 27, i shipped same day from new york, approx 27 days later the magazine arrived in jersey city, my post office delayed big time in shipping, magazine was lost in bu...

Are the SNAD rules different on Local Pickup only?

Since I would actually be meeting with the buyer and they would be able to inspect the items before paying, can they then open a SNAD? Doesn't seem right, but it IS eBay. I have some old bubble gum cards from the 70s and don't want to list them, ship...

Buyer wont provide needed information for customs clerance

Good morning, I’m a middle of a strange pickle with a Russian Buyer. I’m in Portugal and this Russian buyer bought an item from me in March. I could not send it straight away because of the Covid lockdown but as soon as I could I sent it via UPS, 2 w...

Who wins case when package is stolen?

Say a customer states they didn't receive a package that shows delivered on tracking. Say they ask for a refund stating it was stolen. Who would win in a case?

Message to buyer on the shipping label page.

Does anyone know if this is a known glitch? I try to leave the same message to my buyers: "MAHALO for your purchase!" Sometimes "message to seller" is checked. Sometimes it isn't.Sometimes it remembers my message. Sometimes it doesn't. I would like t...

"Package Dimensions" never changes?

Noticing that Package Dimensions never changes no matter what I select - letter, large envelope, package, or large package. The dimensions always say 7 x 4 x 4". It won't let me change any numbers. Is this correct? I am used to etsy where it lets me ...

Crumb bumm sellers playing games

I can't get through to Ebay and I have a seller that I have paid 4/4 and still not product or refund. Even though I have went through the proper process. Last resort call Ebay CS but not luck they arn't takeing calls. So I get ripped off.

Can I send the code for a gift card I sold in messages

I sold a gift card and wanted to ship to avoid scams. Buyer paid for shipping and still expect it to be shipped but they also want the code sent in the messages before I ship. Is this safe or could I get scammed?

Return Request

With all of the stats ebay makes available to us nowadays, it makes no sense why they don't make available to us how many 'return requests' one has initiated in a 12-month period. It seems like pretty important info to me!

Free shipping

I have been having alot of free shipping being sold. I dont offer free shipping on my items. Especially when there is a 40 to 90 span for shipping price. I'm not sure how these items are being sold with free shipping. I think ebay needs to figure it ...

Resolved! Possible Scam..?

Two buyers offered to purchase my paintings a few hours after I listed them. They are two different accounts in Lancaster Great Britain, who each made me an offer with the request to email or text them to discuss payment. They gave me their email and...

Uplifting Suspension

Hello everyone,I registered on ebay as a seller, however, as soon as i put first item for selling they suspended my account. Now, almost a week i'm trying to prove my address, i provided all other documents and answers and, as they said, it is the la...

Advice, a buyer opened a request saying they didn’t receive their item ONE day after purchasing

I’m selling some items and the buyer purchases multiple items, the next morning I print the shipping label and mail it. Maybe an hour later the buyer sends a request saying they didn’t receive the item. Which seems extremely odd to me that eBay even ...