Selling

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Seller Initiated Offer automation

Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...

Return Request Deadline...what time of the day?

A quick question, as I have looked far and wide and not been able to find a specific answer. If sellers have until Day X to accept a return...until what time on that day do they have? 5pm pm local time? 5 pm Pacific? Midnight local time? Short versio...

RIDICULOUS: High Item not Received Message from eBay..

Received this automatic message from eBay today. This has to be the biggest joke I have ever seen on here in all my years selling here. I ship EVERYTHING the next day. EVERY package has a tracking number associated with it. IF something doesn't show ...

Why I lost my sales information after relist

Hi ,It is clear to me that it is important for the buyer to see how many pieces were sold of the product and how much they were interested, I sold several pieces of a particular product,But after relist, the information is lost and I have to start ov...

Resolved! Why can't I sell a Kouros testor?

Tonight I tried to list a Kouros testor new in box.I got a message that said sorry certain fragrances and testers cannot be sold.So then I entered Kouros tester into search...pulled up several already listed exactly like mine(1525620675331,3331341067...

Uploading for selling. Box sizes/shipping weights are being changed. Ebay apparently not interested

Any thoughts? I may have a software issue. This has happened before. I check each entry after uploading. Go back after some time and the box sizes and shipping weights have been changed making my items unsellable. Box sizes become enormous for a tiny...

Buyer was hacked and I’m in trouble?

So I sold a cell phone case on May 1st to a zero feedback seller. It was paid for and so I sent it out within my handling time. A few days later, I got an eBay message from someone else saying they had a credit card charge to my paypal account that t...

Buyer Failed to Flip Item and Now Wants to Return It

I have a buyer who waited close to a month to return a pair of shoes because they claim they are "musty" and not as described. I found it suspicious that it took them 27 days to figure this out and on a hunch, I checked their items for sale. They are...

Expected delivery dates need to be updated

Ebay really needs to update the estimated delivery dates. Customers are baffled at how slow the mail is moving, and packages that used to take 2-3 days are now taking 8-20 days. Sellers get questions from buyers about whether the items have actually ...

After 25 years you'd think they'd have a better return guidelines....

I never post anything on the eBay forum, but I feel like I have to after today. After 25 years of being in business, you'd think eBay's way of handling returns wasn't from the Stone Age.I don't accept returns on a lot of the items I sell and it's cle...

Promoting an Item on My Ebay Site

I am having trouble getting a promoted item to show up in an ebay search. My item is categorized the same as all other like items that ARE showing search and I am also using the suggested promotional fee or more. I can not reach Ebay for help as they...

Is Mail Being Delivered to Germany?

I sent some items letter rate the other day and I'm wondering if/when they will be delivered.

Buyer files case for not receiving item after unpaid item case closed

Hello, I had an item sell but the buyer did not pay for it. The unpaid item case was closed in my favor. The buyer then filed a case against me saying they did not receive the item with the notes saying that their card was not accepted by eBay. I do ...

Can Turbolister be Used to Upload CSV files for listing on ebay?

What exactly does "TL will no longer be supported" mean? Does it mean that TL uploads won't be accepted or that their crack tech support will no longer fix TL?Along the same line, I assume I can still use TL to create CSV files offline? - is it possi...

Auto relist

My autorelist option on auctions suddenly disappeared today. Customer service is trying to tell me there is an unpublished rule that auto relist is only for "The automatic relist option is only available on listings created by new, occasional, or lap...