Selling

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Update on Current Good 'Til Cancelled (GTC) Renewal Issue

Dear Sellers, We are currently experiencing a technical data processing delay that has temporarily impacted the timely processing of some Good 'Til Cancelled (GTC) renewals, affecting the visibility of certain seller listings and listing count on Act...

Resolved! Can negative feedback due to user negligence be disputed?

hello. i sell computer parts. on most things i don't take returns due to paypal withholding fees and shipping rates going up. someone bought a computer part without checking or even understanding compatibility with their system. they admitted this in...

How to remove voided USPS tracking number from order?

I shipped an order yesterday, and was confused at why the tracking information isn't updating in eBay. I then looked back at the USPS labels I had created, and noticed that the tracking number displayed by eBay is the one I voided! Not the second tra...

local pick up after the fact?

I have a sold lot that hasn't been paid for yet. It's heavy and expensive even with media mail. Turns out the buyer is right in town. Would I be allowed to change the shipping to free and mark as shipped when paid for, but have no tracking number?

I am new to selling, and I wonder what is the "scammers" & tricks to watch for from buyers?

I am new to selling on ebay, and am curious what kind of tricks and scams buyers try to pull? I realize i am an easy target, but i dont know what to watch for? I have had a couple sells that they immediately requested to cancel, as soon as they click...

Buyer requested return - "On Hold" funds already removed from paypal

Hi everyone, someone bought my CPU (which was in perfectly working condition and shipped in the safest way possible), then claimed it was not working and decided to ask for a return. After they ignored my messages to try and troubleshoot the CPU, I d...

How to calculate shipping for an active auction?

I received a request to calculate shipping charges from a buyer. This is not an uncommon request, even on listings that will display shipping charges to the buyer's location. In this case the buyer is asking about a service which I haven't enabled on...

Global Shipping issue

I sold a small bundle, and forgot to add a small item when I shipped it. Normally I'd just ship it out of pocket, but this was an international sale. How do I send the missing item? Just create a new listing and have the buyer buy it now, and refund ...

DEFRAUDED again by a buyer!

I sold an item for $1400, 2 days after the buyer received it he claims the touch display didn’t work. The item is a HMI screen for a plastics press. I have 35 years as an electrical engineer and perfect selling rating. I test and video tape EVERYTHIN...

Need help how to protect ourselves for the damaged item return

We sold one engine to one customer and then customer want to return. We accepted the return and bought the Ebay return Label and we also set up our own shipping for the return request. However, the item we received is used, damaged and modified. Ebay...

quick question on second chance offers

Hi,If a buyer backs out after winning an auction, do I have to wait to offer it to the next bidder? Thanks!

A digital gift for you!

Hi everyone, The Seller Engagement team is excited to share a virtual gift we’re giving to sellers! We’ve collaborated with illustrator Amy Martin (www.amymartinillustration.com), who has done work for The New York Times and Wall Street Journal, to c...

Trouble Issuing Refund through PayPal and eBay with $0 PayPal Balance

Well, I sure have a venting-type story today that might help someone out in the future with the same issue if they're reading this. Sold a low value item on eBay for around $12. The buyer payed promptly with PayPal. He then messaged me, asking to can...

Trinton

Hi trinton@ebay Thank you for your reply to my post on the weekly chat. Unfortunately, the internet went down in our neighborhood right after I posted. I have a screenshot of the packing slip. How do I send it to you? Thank you.

Dear Ebay, Why are you scanning my ports?

https://www.forbes.com/sites/daveywinder/2020/05/25/did-you-know-ebay-is-probing-your-computer-heres-how-to-stop-it-windows-privacy-chrome-firefox-web-browser/#5f73ff023a92 Why are you letting a third party application probe my computer WITHOUT MY PE...

Resolved! Scam?

I created an eBay account this afternoon to sell a pair of headphones. I listed the item and about an hour later I received an offer of $300. This offer was higher than I expected anyone to offer, so I excitedly accepted it. The buyer messaged me thr...