Selling

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How to handle buyer that first said did not receive and now says "parts" missing

I sold a Samsung Galaxy phone on July 26 and mailed it immediately after payment received. Tracking show it was delivered on July 30 and "left with individual". On August 15 buyer sent message that he had not received package. I looked up the address...

Resolved! lack of sales

hey ebay community ! i have listed many items and have already increased ,my sales limitations for 500. but lack of sales. what is the problem? is it because of product description? or something else?any recommendations for me from the community?

Can we suggest ebay start an "ebay local" site? Similar to CraigsList but w/ebay's good reputation?

Am I the only one that would like to see ebay start an "ebay local" off shoot? Ebay has such a good reputation. I know we can adjust our ebay listings, but if it were easier for people to log into a local listing site, it would be better. It would be...

Resolved! private listing

how do I post an item for sale to just one buyer?

Buyer opens "Unauthorized Transaction" case on PayPal..and then demands immediate refund on Ebay M2M

We sold and shipped a used auto part to a buyer. It was delivered to the address provided on 8/3. On 8/25, we received a notice from PayPal stating the buyer had filed an "unauthorized transaction" case, stating that they did not authorize the purcha...

Resolved! Received my first negative feedback after 12 years

Well, it finally happened - somebody left me negative feedback after having a stellar record since first registering and selling in 2008. I sold a supplement I could no longer use. I made sure to state it was opened in the item condition, seller note...

What’s a good reply to an unexpected, vague negative feedback?

The title says it all. What do you guys reply when you just get a negative that says something vague like “Bad”. And you check and find out you’ve never had any communication with that buyer before?

Coin removed for being counterfeit ???

I recently had a three dollar gold piece that I put on eBay that was raw I started the bidding at 2500 bucks or best offer it was removed and deemed counterfeit and my account was restricted I sent a PCGS Cert got certified sold that on eBay. I poste...

Return label for Sold item by way of Global Shipping

I sold am item using Global Shipping, the Buyer has requested a return, he claims the item is not as described. How do I send him a return shipping label, I have no idea how to do this, let along, how to identify his true address. Thanks in advance.

How do Global Shipping Returns work?

Hi all, Today I had an international buyer message me saying that the item I sent them is different than the photos (it's not). They're asking me what I want to do about it. I do have a 30 day free return policy and I'm TRS, but I don't think that ap...

Any advice on how to remove corks from old collectible liquor decanters?

I have been asked to sell some collectible ceramic liquor decanters that are still full. I know they have to be emptied but they are from the 1970's so the corks are completely dried out and stuck. I do not want to damage the bottles. Anyone have a s...

refunding buyer

how do you refund a buyer if item wasn't paid through Pay Pal?

Question re refunding shipping costs

I’m new to selling and just sold 5 lots of tiles to a buyer who asked about a bulk discount. I replied with a discounted offer using eBays “reply with offer” button. She accepted but the shipping costs were automatically multiplied to account for 5 s...

Resolved! Shady buyer

I have this buyer who won one of my auctions, he never paid and never responded to my messages, so I opened a claim which is now closed. Today he bid one if my other auctions, do I blocked him. He still shows as the high bidder, I don't have him to w...

Resolved! My Listings Don't Show Up

I have 3 small pieces of art listed by Artist Margaret Singer from California. There is only 1 other piece of her art listed by someone else. When I search Margaret Singer Artist, only 1 of my pieces show up, but the piece by the other seller always ...