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Trouble Adding a Video

I need help adding a video to a listing. I didn't see an option on the app. On the desktop, there is an option to add a video. When I add it, it thinks that I am adding a photo, with an error message that says, "Format must be jpeg, png, or heic". It...

Can't use the send offer on messages now?

I went to use the new send offer on messages that replaced our reply with offer we had on the old system and I get a popup saying 'failed to fetch'. What now? For a supposed top tech company they're sure not very good at it are they?

tracking not updating

Tracking for Ebay packages are not updating. This has been happening about 2 weeks. Getting emails from buyers not happy. I stood at the post office Monday and watched the clerk scan in the packages. still no update on My ebay. Is ebay going to help ...

HAVE A HOLLY JOLLY!!

Wishing everyone a Merry Christmas!, Have A Holly Jolly One, & Don't forget to Jingle your Bells (Well maybe not in public)

Anyone notice Google image search is so different?

I have always thought Google image search was pretty good. But, here lately it is just really messed up. No help at all. Even on common items that should pop right up. Don't get it. What happened?

Return reason that will pay return shipping but not ding seller account

if I pick return reason code 'not as described', i get a paid return label but the seller gets a 'ding' but, 'changed mind' won't pay return shipping is there a reason (arrived damaged?) that will pay for the return label and not ding the seller?

open case

I sold an item to a buyer, the item was missing a plastic cover. buyer opened a case on me the seller. I worked it out with buyer and refunded him $75.00. The buyer is now happy but he does not know how to close the case and up date his feedback on m...

Resolved! Buyer refunded before item even reached their country

Hi everyone, I think I know where this is going but I'll tell you about it anyway. I sold a watch to Italy and sent it EMS from Japan. Usually about a week but now very limited flights to and from and I suspect it was trans shipped with two or more a...

Resolved! Why is ebay so harsh and disruptive in not offering any due process for a suspension or restriction?

Why am I suspended for trying to return an item that is not as described?

Resolved! Refunded item due to USPS, but then it delivered. Can I get the money back?

Refunded item due to USPS, but then it delivered. Can I get the money back?

Fraudulent eBay scams on FB marketplace

People should be aware, there is a fraudulent eBay linked scam on Fb marketplace. When a buyer is looking to purchase a car, they get redirected to email the seller's personal email. Once in contact with the 'seller,' a (too good to be true) sale is ...

% Discount no longer working

I can't add to my % off discount. I have about 1100 items and it clearly states you can add up to 2000 items on a % discount. Called Ebay a month ago and they said they were working on it, still no help. Any suggestions?

Resolved! Don't i get one free auction canceling?

I know that there is a fee for canceling an auction that has a bid but i read somewhere that the first time you do that on an account eBay waives the fee. was that a lie? and also wasn't the fee supposed to be 10% the cost of the bid or something lik...

Paying fees on taxes collected by eBay

Hello all, I wanted to start a conversation around the fees collected by eBay. I have returned to selling after about a 3 year hiatus. I was looking at the fees collected by ebay and noticed that they collect taxes from a buyer, but then I, as the se...