Selling

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Resolved! updated messaging

What do you think about the new messaging system? I prefer the classic one

I sold an item and e-bay shipped international. - Arrived damaged and e-bay is denying the claim.

E-bay ruled against the buyer and said they would block any neg feedback. I want to do right by the buyer! The item arrived (the buyer even said it was packaged very well) destroyed inside. Ebay stated because the buyer received the item (tracking) t...

Resolved! Worst Experience Ever

Hi all. I hope everyone is having a better day than I am. Let me give you a rundown of my situation: In the beginning of the year I sold a luxury purse. The purse was delivered on time. The buyer claimed they never received the package despite the tr...

Postage

Another nail in the seller’s coffin. Being told by eBay which carrier to use, and how much to charge. I think the private seller is slowly being squeezed out. Ebay want everyone to have a business account, so they can make more money. I’m going to li...

Resolved! I need help! How do I get buyers to stop low balling?!

I've been selling on eBay for a few months now. I have only sold close to 30 items so far with 100% positive feedback. It would be more if I'd took lower offers. When I do I never make any money out of the deal! I sale high quality rare items, well s...

Seller Initiated Offer automation

Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...

New private buyer restrictions: Highland, Island & NI surcharges?

So, eBay are announcing another move against private buyers by limiting delivery services to either Royal Mail or EVRI. Obviously, there is more profit for eBay but the very idea of offering up a guesstimate of costs based on average sizes is infanti...

Authentication

Hi, I sold some Hoka running shoes on ebay this week and they got rejected as not authentic. This is ridiculous, I bought them brand new. I explained in the description that they were used and provided lots of photographs. It's obvious they are genui...

eBay buyer rules allow crooks to Steal

eBay buyers ate stealing a lot of money. They state item not as described when the picture is same and description is spot on. Buyers prefer stealing higher cost items with high shipping cost. eBay will believe the buyer before the seller when you wr...

Resolved! Manage Active lIstings Page not searchable by category?

It seems that recent changes to the Manage Active listings Page no longer allows to search listings by category or any other designation besides title, SKU or Item Number. Is this true?

Fraudulent seller

How can I report and get satisfaction from dealing with a seller selling counterfeit items? I bought an electronic device from alctrs The item was clearly a knock off..misspelled front panel lettering, and no serial number. I recognized it , put it b...

Resolved! eBay please add a Pre owned description to the clothing in the next updates

Unless this is just a wanting us to make an offer to a buyer situation. More than once this month we have been asked if pre-owned means "worn and washed"? Um I may be off here but when I stop at my local resale shop and buy a piece of clothing I alre...

How to appeal a return base (from seller perspective)

Hi!I need urgent help. I sold an item which I described as defective, yet a buyer decided that it does not match the description (of being defective) and requested a return/refund. I escalated the case to eBay, hoping for help. They did not and decid...

Substitute Form W-9 Return via "email/banner link preferred"?????

Today, I received in the mail an IRS W-9 document requesting my TIN or SS#. This immediately raised red flags as there is no Ebay cover letter/instructions or heads-up notification that this request was coming. The return info implies that sending th...

Resolved! Customer Service Hours

Did eBay change their customer service hours? I am trying to contact them by phone and keep getting an automated response that I am calling outside of business hours. I was calling at 1:30 EST.