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Seller Initiated Offer automation

Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...

eBay is not upholding their seller protection policy, Appropriate ebay staff need to view this

Hi.I recently sold a pair of brand new nike shoes. The customer received them and messaged me saying he was happy with the quality of them and they were perfect. He than told me he didnt like the way they fit. He never asked me if he could open a ret...

Coupons and Best Offers Sent

I have a question regarding the use of coupons. When I create a coupon and send it to a customer (s), can that coupon be applied in addition to any best offer they receive from me or any best offer they make that I accept? For example, if I send a 20...

UPC checker for listings

Does ebay use a specific provider for its UPC reference checker when you list an item so some of the fields are filled out for you? Sometimes an item is not found even though that product is not dated at all.

Ebay removed a set of black american sailor adirons saying they were offensive,Why?????

Ebay removes Americana black sailor adirons saying they are offensive (which they should not be) yet they have several black americana catagories. Black mammy banks,ETC.They allow black figures of all kinds including some as a white person I find ver...

Resolved! In Transit to Next Facility...

Hello everyone,I have a large order in limbo land where 'estimated delivery date is September 28th'.This is in North Carolina just before the hurricane.My question : what is the time frame the buyer holds to request a 'refund'?'...especially if it ke...

Is this the answer to why sales fell off?

Hi fellow sellers,Like many sellers, my sales fell off a cliff in September. This happens every time eBay makes a change in the coding for the listings. Yesterday I noticed that my listings show a 'payment policy number' next to the price and a 'ship...

old ebay account

After the premature death of my computer, all the cookies for sites and their passwords have gone into thin air. I spent a great deal of time reapplying to all sites, but I do not know how to access my old account that has a buyer waiting plus all my...

October 14, 2024 Columbus Day USPS Closed

Just a reminder that today is a national holiday and the post office will be closed this day. Happy Columbus Day!

Resolved! Do item renewals remove sold history, views, and watchers?

Hello!I am kind of confused on this topic and would like some clarification. One of my listings says "Listing renews in 8d 14h." When the listing does renew, will it lose all of its sale history, views, and watchers? If it does, is there a way I can ...

State taxes

When I sell an item on eBay, I have them pay state taxes where applicable. When the buyer pays, is the taxes withheld from payment by eBay then forwarded to state or am I getting entire amount and my responsibility to pay state?

Scammers who use freight forwarders...

I like how I ship something to a freight forwarder, and I get messages a day or two after delivery (or out for delivery, as some of the delivery scans are not updated), they message me telling me they don't have their item. I got one this morning and...

Resolved! Looks like there's a problem with your photos

Photos look fine https://www.ebay.com/itm/326302809838 Has anyone seen this before? Thanks

Sellers not notified when buyers decline an offer

ATTN: Gigi Ganatra Duff , eBay Chief Communications OfficerSUBJ: Something for you to fix Sellers can send an offer to a buyer. Buyers have 96 hours to respond. Listing is locked for 96 hours. UNLESS the buyer declines the offer. If buyer declines, t...

how do I promote my listings?

Resolved: Blocked buyer purchased from me using another ID

Names and addresses are the same. What is the best way to proceed? I do not want to harm this individual. I just do not want to sell to them. NOTE: item has not yet been shipped. regards ETA: Resolved. Contacted eBay online agent, encouraged me to se...