Selling

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Update on Current Good 'Til Cancelled (GTC) Renewal Issue

Dear Sellers, We are currently experiencing a technical data processing delay that has temporarily impacted the timely processing of some Good 'Til Cancelled (GTC) renewals, affecting the visibility of certain seller listings and listing count on Act...

I delivered a product personally to the customer but he paid through ebay, funds stuck for 21 days?

Hello, I had a customer who ordered something which was too big for a package, so i decided to bring it directly to the customer (1045km) i like driving so i don't care about it. The buyer said he confirmed delivery, but on my selling page it still s...

Store and vacation hold question

Hello everyone... I do not currently have a store...planning on going on vacation... am thinking about getting a store as I should be able to put a vacation hold...however in reading is says on fixed price listings... I do auctions...then after aucti...

Returns for does not fit, counted against Sellers?

Returns for does not fit, is this being counted against Sellers in the return metrics? Yes or No?

Limit Increases

Hello! We've already spoken to eBay on the phone and they increased our selling limits, but we hit it again. Now when I click to request an increase, you have two choices: Upgrade to a business account, or talk to us on the phone. I click talk on the...

Error in listing title

I just discovered that I listed an Apple Watch as series 3 in the title but it was shown correctly as a Series 2 the description. Should I contact the buyer and offer a total or partial refund or not?

I'm about to get scammed I believe

I sold some shoes for $280. After two weeks, the person is saying the shoes are fake. I bought them off Nike, so I know they are real. He is asking for a refund, but I read from another thread that it is better to accept the return than to escalate t...

Is he scammer? or not ?

I'm new to ebay selling and as a 2nd order i met USA buyer. He is messaging to me and ask any type of items for him with good price buying over and over. He brought all items i have listed and he message me and ask for more. I received payments to pa...

How do we tell what percent of our listings are coin, bullion and currency?

There is a need to know this. When I signed up for managed pay I got a notice to "get ready".When I started reviewing readiness steps I notice a list of restrictions. Turns out that under managed pay all coins, bullion and currency will be removed. I...

E-mail Marketing

Are we no longer allowed to customize our e-mail marketing messages?

Resolved! Required phone number missing from local pickup transaction

So I had my shipping preferences to require buyers phone number, specifically because I had active local pickup listings. This isn't my past normal preference. Anyways, I just sold a local pickup item, paid through paypal, and they got away without p...

Moving listings

I will be creating a second ebay account. Am I able to move some of the listings from my current account to the new one? Thank you.

Heads up, Gulf Coast sellers - possible dual tropical hit next week

Start making your plans now, just in case one of both of these systems will affect you. Keep up with latest developments here: https://www.nhc.noaa.gov/ We're a ways off yet, and things can and often do change. Stay aware! TS Laura TD14/Marco

seller has a question

Isn't it ridiculous that there is not (as there used to be), a real person to contact about a question that is not covered in any help forums. This company makes billions of dollars and they don't provide general help. Anyway, I have received an offe...

Buyer Wishes to Cancel Return Request

I have a buyer who placed a return request for an item he received from me that was defective. It was a minor defect, he really wanted the item. He took it to a repair shop and we have agreed to split the cost of the repair. I wish to refund him for ...