Selling

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Seller Initiated Offer automation

Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...

Refund customer-paypal problems with currency

I need to refund a customer 80 dollars..i have 79 usd on my paypal(ebay connected)..BUT i have Norwegian kroner on my paypal account(i am Norwegian).The problem is how to convert this money on paypal to usd?I have asked paypal,no reply yet.The custom...

eBay headed back to its Roots - Collectibles! Good News for Mom & Pop Sellers!

Maybe this was highlighted some weeks ago when it came out in eBay for Business FB? But just found it and it addresses the concerns I have seen many sellers make - that eBay had gotten to the place where they were ignoring legacy sellers, those who w...

Automatic Payment Method for Seller's Fees in Payout Settings

Good Afternoon All, I have my Automatic Payment Method set to a VISA card. However, an automatic payment was just processed from my linked checking account. This fee payment is apparently from a FedEx shipping label charge that just went through the ...

2020-12-31 114929 screenshot showing payment settings.png

Buyer files "item not received" claim through PayPal

I sold a $200 camera and it shows on tracking that it was delivered yesterday morning. Today, the buyer filed a claim on Paypal for "item not received". I did not require a signature or buy extra insurance for the package. Will Paypal close the case ...

How do I keep buyers from outside the lower 48 from buying???

I literally hate eBay and I truly dislike selling on here but I have about $80,000 worth of drone equipment to sell and I listed some of the items and got offers but then some ass hat from INDIA swooped in and bought the item!!! How is he able to do ...

Item received after I refunded them

I had a buyer start the process for not receiving their item because the USPS was slow. They just messaged me and said their item has been received but I've already refunded them. Can I request that they repay for the item?seems unfair that they get ...

Scammed by Buyer. Ebay no help.

I had a bad feeling from the beginning with the buyer. The payer address wasn't confirmed, however the buyers address was. Paypal held the funds for 48 hours and then released them to my bank account. I shipped the iPhone 11 Pro max promptly and incl...

Leaving feedback for my buyers.

I usually leave the same feedback for each of my buyers: "MAHALO for your purchase!" It's usually pre-filled in. All i have to do is highlight it and hit enter. The other day i noticed it's no longer pre-filled. I have to re-enter it or cut and paste...

New members not paying

I have had several buyers not pay for their item(s) in recent months. And almost all of them have been new buyers with zero rating. Is there some way to block new members with zero ratings?

Help me with this negative

Not sure if it’s removable. The buyer originally messaged me "Gee, was hoping this would be here today. Now not sure where it even is, or if you even sent it out yet." I replied "Sorry about that. Tracking shows as of yesterday your package is still ...

Neutral feedback after buyer demanded partial refund

...and by "partial" I mean 2/3 of the purchase price - which was already negotiated down via best offer (she had originally lowballed it but against my better judgement I worked with her to agree on a price). Shipping was free as well. I shipped the ...

Seller Account Payment Method Issue

I can't list my products on eBay because it seems I don't have a valid payment method on file although I linked my PayPal as well as added 1 debit, 1 credit card separately. Anybody had this issue? I have 0 balance on PayPal at the moment, could that...

Ebay gives buyer refund for defective item before it was even delivered!

Once again, Ebay shows that they are not concerned with the facts when it comes to buyer refund requests. We had a buyer report receiving the wrong item wrong and broken item. I contacted the buyer the same day that the complaint was received, the bu...

Blocked from giving buyer a refund... any thoughts? (No problem w/ my acct)

12-06 Item purchased 12-07 Item shipped via 1st class post12-14 Received (stuck) in Philadelphia since 12-15 Buyer opened a case for item not received 12-15 Msg buyer - they said they were ok with my efforts12-18 Msg buyer - they repeated the same, l...