Selling

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Seller Initiated Offer automation

Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...

Refunding buyer after they paid

I’m fairly new to selling on eBay. A customer bought an expensive item from me (over $2000) and paid via PayPal but then a few hours later said they can’t afford it and wanted to cancel. I canceled the order and it now has said cancellation pending f...

Video content still allowed?

Just reviewed and older video policy.. Does this still stand?https://community.ebay.com/t5/Selling/Video-in-Listing/td-p/29646764 Would be a shame if they ever take away the ability to boost our sales using video content!

Resolved! Can a buyer whose bid I canceled still leave negative feedback?

I have a very suspicious bid on my account, but I have never canceled a bid before and am curious if the buyer can leave negative feedback due to a canceled bid on an ongoing auction. Thanks!

Geico Advertisements

I have one complaint. I pay good money in fees when I sell something. I don't appreciate seeing "Geico" advertisements on my for sale pages. That is not treating your customers correctly.

How to extend payment time without eBay opening unpaid item case, etc.

Hello! I made a potential buyer an offer on something he was watching and he said he would like to accept the offer and pay next week. If his feedback is good, I would be ok with this, but how do I stop the automatic unpaid item case eBay will open, ...

Shipments delayed since December 8. Should I start filing claims with the USPS?

I currently have 30 INR cases opened with shipments dating back to Dec 8. Do you think I should I start filing lost claims with the USPS or wait a little longer?

Please help - buyer threatening to open case after receiving pictures without frames

I’m looking for some advice if possible. I’ll try and be brief, here’s my dilemma:I had two oak framed prints listed for sale for £85 (I bought them for £139 and they’re still retailing at this price). I stated in the listing that One of the frames w...

how to I sell one plate to a buyer when 7 plates are listed for sale?

I have listed 7 dessert plates for sale. A buyer wishes to buy one. The post is set to expire soon. How do I sell her 1 plate and leave the rest on line for sale?

Editing Listing/Selling Format Type

I have had an item listed for way too long as a "Buy it Now. I want to change it to an auction. I can't see any way to make the change. Surely they don't expect me to start from scratch inputting the data that has already been entered.How do I make t...

what to do when an item is not moving?

Magnavox FCD196BK02 compact disc music system automatic turntable TESTED WORKS | eBay I have had this item listed as an auction and buy it now I would love some tips and ideas to know what I am doing wrong as I would like to see this item sold becaus...

Resolved! Please stop accusing everyone of being a scammer

Sellers are accusing buyers of scamming. Buyers accusing sellers of the same. This does no good for eBay’s reputation and all of our sales! A buyer paying slow or a seller shipping slow are not scammers. People with family emergencies are not scammer...

Ebay denying my refund request even though I won my appeal

Long story short, Ebay made an error refunding a buyer for $625 90 days after the original purchase date. I opened an appeal won and won. Ebay agent even said to me that they found "the return has been closed erroneously, and we apologize for the inc...

Resolved! Questionable on buyer who is requesting refund.

This buyer notified me 18 days after documented delivery that he did not receive the $110.00 item sent although it showed handed to the resident. I'm perplexed. I can open a lost item with the PO, but I think this guy has a history that eBay needs to...

How many cancellations do you get?

I never checked before until just now. 55 in the last 90 days. So that's about more than 1 cancellation every two days. I wonder if this number would be this high if ebay didn't decide to welcome (nay, encourage) buyers to cancel their orders. Let's ...

eBay turns a blind eye to scammers trying to steal over $1000 from me.

I just had another fishy situation that I will luckily be able to avoid. Two different accounts that were created at the same time purchased the same type of item. They provided the same shipping details but the purchase details were different. Went ...