Selling

Forum Posts

Sorted by:

Seller Initiated Offer automation

Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...

Buyer Claims Item Not Delivered - How to Proceed?

I sold an item and shipped via the address supplied from ebay through ebay's printed shipping label. The item was delivered and signed for. The buyer claims it was delivered to the wrong apartment or something and has now opened an "Item Not Received...

Will this affect my top rated plus rating?

I wrote the following to my buyers: "About your order, we had an ice storm and for two days I had the mail in the box outside my house but our postal person did not come. So we drove to the post office today and posted it. Sorry for the delay, in 21 ...

When’s buyer accepts my offer are they immediately required to pay?

When I send an offer to potential buyers are they required to pay or can they accept the offer without paying?New to eBay and almost got scammed when one of my items listed was sold but the buyer never paid. So I don’t want to send out offers and wor...

Person bid on my auction and didn't pay, now asking me to cancel the order. Will I be penalized?

So someone bid on one of my auctions and won but hasn't payed. It's about a week later and they sent me a message asking me to cancel the order because they changed their mind and don't want the item anymore. Do they need to submit a formal request f...

Check out the new California Small Online Business Report

Check out the new California Small Online Business Report - an in-depth report exploring how small businesses and entrepreneurs turned to online to help stay up and running. https://bit.ly/39Smuyj Earlier this week we published a new CA Small Online ...

Complaint Against eBay

So I spoke with an eBay customer service rep. on 02/10/2021 with questions about shipping to Canada. I was concerned with customs, duties, taxes and fees. because I was looking at using an outside party to ship a bicycle to Canada and the cost was a ...

Product promotion

If I elect to use the product promotion option for my product can I specify US sales only not international. I already say US only on my regular listings.

Can I list this?

I have several vintage leather covered wine decanters from Italy and one of them does not have the seal broken and so it's still got the wine in the decanter. Can I sell it without breaking the seal/opening it and disposing of the wine? I couldn't fi...

Oncew again...buyer cannot use Cart to combine shipping

Have i got something wrong in my eBay Preferences? Another buyer today wanted two items, but when placing them in a Cart, is not allowed to receive / use combined shipping. Who's missing something here? I've checked my Preferences for shipping. It se...

Resolved! One of my free listings was used after buyer requested cancellation

Why would eBay use one of my free promotional listings to relist an item a buyer bought then immediately requested a cancellation because they "found a lower price." I only had 5 of those free listings left... bummer! Now I have 4 for the rest of the...

Thank you letters to improve feedback?

Hello, fellow Ebay's I just wanted to know do you guys write thank you letters or emails to your customers? And if you do (if you interested in telling) what phrases do you use or things you mention in your letter?

Super Bowl Sunday

I am a part time seller. I have about 250 listings. I average 2/3/4/5 sales a day. On a good day I'll have 10+ sales. Once in a blue moon (2 or 3 months) I'll have a 0 sales day. Super Bowl Sunday was a 0 sales day for me. Anyone else have a 0 or slo...

Help Help

Every time I tried to list a new item and after finishing the variation I press REVIEW I get the following message: This listing (2499264078222) has been removed, or this item is not available. Please check that you've entered the correct item number...

How do I cancel an item

I just made a new auction listing and it only allowed me 3 pictures. It's a pipe box. I want to end it now, but the only option I have is to delete it. I want to save my descriptions and pictures but it says those will be irretrievable. I went to edi...

Managed Payments and returns what a nightmare!!!!!!!

I been selling for a long time on ebay since 2006. This morning I get notified I have a return request normally not a problem return is $398.00. I sell a $90.00 item this afternoon customer pays I go to print the Label and I cant because Ebay has fro...