Selling

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Why does Ebay cancell my combined shipping option everytime I accept an offer?

Hello, I have a question pertaining to a Combined shipping promotion and accepting offers on items. What frustrates me and the buyer is when I send out offers to watchers and they accept it but then also want to purchase additional items from my stor...

SOLD ,but buyer unresponsive (no response for 3 days) - what can I do?

Hi, I sold an item to a buyer (buyer has not provided any feedback/response for 3 days at all) on Feb 19. Upon scrutiny of the items that belong to the lot, I found an "issue" that I wanted to ask the buyer's opinion on. I went so far as suggesting t...

question about sending a shipping label

So Im new on ebay I made a mistake and sent the wrong item to someone they want to send the item back to me. ok so this is where im confused he wants me to send a shipping label so he can return the wrong item and me send the right one back to him. h...

Sending combined invoice giving me an error

I am getting an error when trying to send an invoice to a customer that purchased two items. When I select the customer and hit 'send invoice', I get a pop up saying "This form will be sent in a way that is not secure. Are you sure you want to send i...

Selling strategy as it regards shipping costs ("Free" or charge separately?)

Greetings - as a relatively new seller, I'm hoping to gain some insight from those who are more experienced and have been doing this a long time. My primary question is this: what is everyone's recommended strategy as it relates to shipping costs - i...

Duplicate order cancellation

I had to cancel and order because a buyer wanted to send their order to an address that was different from the address that was listed in the purchase. I tried to cancel the order but it didn't go through the first time but it did the next time I tri...

Unable to send invoice

I just sold an item.....I am unable to send the buyer an invoice.....the buyer has also tried to pay unsuccessfully.Is there an eBay problem right now?

is there a way to contact "community team" members using private message?

i've been trying to send a private message to members of the community team for some direction on an issue that i don't think is quite appropriate for posting here in the forums, but i get a message each time saying that the respective account does n...

Order delivery delayed due to severe winter storm 2021

A customer is complaining that their package was not delivered. Tracking indicates it is stuck in transit and delayed due to "severe weather". I has taken a long time. Media Mail usually takes 2 weeks and it has been more than 3. How do I deal with t...

eBay buyer scamming attempt

This all took place between September 2020 - Present. I have a buyer that keeps buying a Halloween Inflatable from me and then not paying for it. He keeps making up stories about why he can't pay and then keeps saying his "payment isn't going through...

Seller Advice for Item Not Received cases during the pandemic

As we are all probably aware, with the pandemic, USPS has been horrible. I have had domestic Priority Mail pieces take over 6 weeks to get delivered. If you have a customer open and INR case for a package that is in USPS limbo, you need to let the ca...

Is this a scam? Buyer offered $10 over asking price but has 603 reviews on their profile.

Hi, so I'm a newer eBay seller. I have multiple listings all above $100 on my seller profile, none of which have been targeted by scammers thus far, even one has sold for $140. So today I posted an item for $139.99 but some user from Germany sent me ...

T shirt auction ended at over a thousand dollars.

Whoa. Anyone have this happen to them before? I can't make any sense out of it. The winning bidder contacted me immediately after the auction ended and asked if there is some mistake, because they claimed to only have bid 21.95. What's going on here?...

It's Podcast Time!

This week we welcome back Kirsty Dunn to recap the Up & Running Grants program. We also visit with grant recipient, eBay Seller Liz OKane. Brian and Griff answer your questions about locating hot trends and what to do when a buyer doesn’t ship a retu...