Selling

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Buyer requests refund for item not received but it was delivered with tracking

When I try to provide the tracking number, the actual tracking number is shown but the save and continue button doesn’t do anything.It only gives me an option to update tracking and the automatically filled in tracking number is accurate So, I hit sa...

Incorrect accusation and negative feedback.

Hi all! I would like to ask how to act with an incorrect complaint from a buyer who has unfairly left negative feedback. His pretensions are about an import duty fee, collected by the Norwegian customs, which he apparently did not know he would have ...

Item Not Received

A customer who purchased an item on June 30th is now saying she hasn't received her parcel. The tracking number shows that the parcel was supposed to be delivered on the 5 / 7.I have refunded her anyway as Ebay flashed red up at me and I went into a ...

Item deemed lost and refunded has now been delivered

An item I sold was not being delivered, after 2 weeks the buyer requested a refund and USPS had no idea what was going on, the said it was lost. I refunded the buyer, and started a claim with USPS which I still haven't heard back in over a month, any...

4th. Quarter Sales

I have been selling on Ebay for 12 years. This is the absolute worst week in sales that I have had in all of that time. I realize that Helene just came through and has wreaked havoc in my corner of paradise but the rest of the country was not affecte...

Resolved! Fees on Taxes

Why do we get charged fees on taxes that we don't get in the first place? Does that sound like a class action lawsuit waiting to happen or is it just me?

Cannot Change Quantity Listed to zero

There is a new edit quantity graphic in seller hub which shows a up and down arrow that was not there previously which does not allow you to use the "enter key" to submit a different quantity than currently listed (which is an issue as well but not n...

Buyer unhappy with purchase

I encountered an instance where a buyer complained bc they purchased a set of pins for a jacket lapel. One was dull and other was shiny but the wrinkle was that they wanted to make cufflinks from them. As a seller, should you care since there is noth...

Reminder: You'll have a bit more time this weekend...

to prepare your weekend sale, as the PO is closed Monday.

How long do sent offers last, and how long do my listings stay locked for editing

As far as I am able to tell this is caused by an active offer sent to "interested" buyers, not necessarily individually sent. How long do these offers last? I'm a bit confused by the timer. Seems to be two or three days, but can't seem to determine m...

Is there any way to get the old "Manage Active Listings" page back?

Is there any way to get the old "Manage Active Listings" page back? The new one is far less functional and merging skus and titles into the same search now causes me countless false hits when I want to search by sku

Resolved! Reselling

Is everyone ready for Q4? I hope its a profitable one!

Resolved! Will a blocked buyer receive a coupon

Want to be sure that if I send a coupon to past customers, it will not go to blocked buyers.I thought I had read something about this here before and did a search, but could not find a thread about it, so sorry if this is a repetitive question.Thanks...

Unable to share store link. Anyone else?

Never had this issue before, but I am not able to share my store link on social media. I get an Ebay "Security Measure" link instead. Anyone else having this problem? Any idea how to fix it?

Resolved! Receipt of faulty battery for Makita drill.

My order number from eBay is 08-12129-69776, have been trying to get help returning this thing all afternoon because I put it on my battery charger when I received it and my charger tells me the battery is defective! cannot get any help from eBay by ...