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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Buyer False Claim item not as described. ( contacted Live Assistant. )

Hello fellow ebayers.I am here to document what is going on at the moment of a False claim of a "Not As Described". Me being the seller..So the buyer purchased a 95$+shipping O2 Sensor with the Gauge ( it helps with tuning a performance vehicle )Norm...

Resolved! Question about Managed Payments / Store renewal

Managed Payments:How long after they send you the letter do you have before you have to be in it? 1 month 3 months?They said something about making a bigger push in summer, do you think those emails have gone out?I've also read that MOST sellers woul...

Resolved! visibility

hi,I cannot find my items in search sections. It's about headbands. How is it possible? how to contact staff?thanks!

vacation hold

While my store was on vacation hold for 4 weeks away, I received some orders and store says if you order it will be a delay in shipping with return date shown. Ebay refunded buyers within a week because I did not ship! I was on vacation hold! ebay sa...

No sales....

I went a whole weekend with no sales since Thurs. Sun I began sending offers, cutting prices by 30% and some things listed for more than a year marked down to just cover cost. Then i noticed my account didn't show my current payment... I'd been doubl...

buyer got refund after i had sent replacement...how do i get money back?

I sold an item to a buyer who said it was defective and he asked if he could get a replacement... no problem.. he sent that one back and I sent replacement... about two days later ebay took it upon themselves to give him a refund also...now the buyer...

Buyer filed a SNAD - This is not a SNAD!

Got a return request "doesn't match description/photos". Buyer claimed it looked better in the picture. I've exchanged messages with the buyer today. I thought they disagreed with my grading. They told me they agree with how I graded it, but the pric...

listing limit and promotion

Dear all,I'm starting selling before 2 months , i have list my items regularly as well as there are selling average is good.then my selling limit increase up to 950,Now i'm listed 87 items as well as this month have promotion, that is i have list up ...

Resolved! Unable to Cancel/Refund Transaction due to tax and fees

I am having an issue with an item that sold and that I was asked to cancel, below is what happened. Any advice or suggestions would be greatly appreciated. My Item sold for $201.00, after shipping, tax and fees the buyer's total was $224.90 he paid i...

Resolved! Incorrect application of restricted items policy

I listed a DVD for sale in the standard category for mainstream fare. It was in the eBay database and definitely not pornographic, although it was a drive-in type film with a sordid title. But today the item was deleted and I received an email that m...

Oh the double standards and stupidity... Buyers run wild while sellers get banned.

So after doing all my research and getting the green light I started listing items on my second eBay account. To the best of my knowledge the account was linked to my main account. The second account got restricted after I started listing stuff. Made...

"Recommended" Descriptions

Why is ebay forcing certain "recommended" descriptions on us sellers and some of the descriptions have NOTHING to do with the item I am selling. (ie: selling a Blue glass vase and a recommended description is "Character: Smurf" ) No character just a ...

6 digit collect in person code

this subject has been mentioned before. I just bought an item, i collected in person. The seller want's a 6 digit collection code. I have not received one through ebay messages. Where do I find it ?

Venmo scammers around for long time using this high feedback accounts

I posted about this 6 months ago. I listed an item last week for the first time in months and I got the same worded message again from A different buyer. This scam must be rampant if I’ve got this message 5 different times in the past. Why does eBa...

listing Playboy magazines on eBay - my experience

Hello to all,I am small seller on eBay which is not in USA. During years I have meet on eBay a lot of good and positive people from around World. Also I counted that eBay market is a honest and safe place with clear rules, but… In last 10 months I ha...